Senior Creative Account Manager

About the role

This position combines strategic account management, creative thinking, sales leadership, and technology to build high-value client partnerships. You will serve as a trusted advisor to enterprise clients, understanding their business goals and turning them into impactful gifting strategies.

Responsibilities

• Serve as the primary strategic partner for assigned clients, building trusted relationships through regular communication, consultative guidance, and a strong understanding of their business objectives.
• Manage a diverse portfolio of clients, adapting priorities and engagement strategies to meet different business needs and opportunities.
• Lead complex gifting programs end-to-end, from product curation and creative development through execution, fulfillment, and delivery.
• Identify creative solutions, upsell opportunities, and strategic initiatives that increase revenue, protect margins, and strengthen long-term client relationships.
• Monitor revenue, pipeline health, account performance, and business risks, taking proactive action to protect and grow the portfolio.
• Manage client escalations with speed, empathy, and sound judgment while maintaining trust and satisfaction.
• Apply knowledge of promotional products, gifting trends, and consumer preferences to guide clients toward innovative, relevant, and on-brand solutions.
• Contribute to strategic planning, continuous improvement, and the development of scalable approaches that enhance client and business outcomes.

Requirements

• 4+ years of experience in client-facing roles such as Account Management, Customer Success, Sales, or a related field.
• Demonstrated success owning revenue targets, growing a book of business, protecting margins, and accurately forecasting performance.
• Strong relationship-building skills, emotional intelligence, and executive presence, with confidence leading strategic conversations with senior stakeholders.
• Excellent communication skills, with the ability to communicate clearly, directly, and effectively across different audiences.
• Strong organizational and project management abilities, with proven capacity to manage multiple priorities, clients, deadlines, and deliverables in a fast-paced environment.
• Commercially minded approach with the ability to identify and convert expansion opportunities while proactively addressing retention and churn risks.
• Technology proficiency and experience working with platforms such as Salesforce, Front, Slack, and Google Workspace, combined with the curiosity and adaptability to learn new systems.
• A strong understanding of promotional products, branded merchandise, gifting, or related industries and current market trends.
• A creative and solutions-oriented mindset with strong ownership, follow-through, and commitment to continuous improvement.
• The ability to influence, collaborate with, and coach colleagues across functions.
• Comfortable working independently while maintaining strong cross-functional collaboration and accountability.

Benefits

• Base salary of $80,000 per year.
• 30% incentive-based compensation, with an estimated $104,000 OTE.
• Medical, dental, and vision insurance.
• Flexible paid time off.
• Paid company holidays.
• Work-from-home stipend for new hires.
• Opportunity to work with leading brands and support thousands of personalized gifting experiences each year.
• Exposure to a technology-driven environment combining proprietary platforms, automation, fulfillment, and third-party integrations.
• Opportunity to support clients across 180+ countries and influence the full customer and recipient journey.
• A collaborative, cross-functional culture focused on high-quality, curated experiences.
• Opportunities to contribute to new technology capabilities, workflows, and innovative client solutions.

Pay

$80,000 base salary per year, with an estimated $104,000 OTE.

Schedule

Full-time, remote position.