Creative Account Manager

About the role

The Creative Account Manager develops and expands client relationships on specific identified accounts. This position works within Maritz Engagement Solutions to retain and grow business by providing best-in-class client support.

Responsibilities

• Collaborates with creative team to develop and execute marketing strategy for accounts by gathering details related to client's challenges and needs.

• Creates value-add proposals for the more basic solutions.

• Through collaboration with Decision Sciences, develops client-specific data insights to articulate the tangible and intangible values of our recommendations to clients and describe why our creative services are superior to those of our competitors.

• Utilizes metrics and/or data insights provided by Decision Sciences to review the effectiveness of Maritz creative solutions during and after implementation to develop lessons learned for future opportunities.

• Maintains day-to-day client contact and works closely with client to ensure program communication objectives are executed.

• Acts as team leader, communicating program requirements to creative team; works closely with all internal departments and personnel to exceed client requirements and objectives.

• Develops client relationships and participates on client reviews in coordination with project management.

• Works closely with Sales, Project Management, and Solution Design to develop creative solutions.

• Maintains ongoing relationships with client contacts to assist through the development and execution of creative campaigns.

• Collaborates with the Maritz project management team to ensure day-to-day operations are occurring as intended and agreed upon.

Requirements

• Bachelor’s degree in marketing, communications, or business required or equivalent work experience.
• 2-6 years of client services, product management, or agency experience.
• Ability to lead both internal and external client teams.
• Ability to manage project financial data.
• Builds relationships with clients, advocating both for the brand and the agency.
• Willingness to seek new business opportunities.
• Must have active listening skills, excellent written and verbal communication skills.

Qualifications

• Active listening skills
• Excellent written and verbal communication skills