Account Manager

Key Responsibilities

• Own and manage a portfolio of high-value enterprise and mid-market accounts in the NAM region.
• Develop and execute strategic account growth plans that ensure strong customer retention and revenue expansion.
• Identify cross-sell and upsell opportunities, positioning additional solutions to meet evolving customer needs.
• Build and maintain deep relationships with key stakeholders, acting as a trusted advisor and strategic partner.
• Ensure seamless contract renewals by proactively addressing customer needs and mitigating risks.

Customer Success & Engagement

• Serve as the primary point of contact for clients, ensuring a smooth post-sales experience and ongoing satisfaction.
• Conduct regular business reviews with customers to showcase value, identify opportunities, and reinforce ROI.
• Partner closely with Customer Success and Technical Support teams to resolve issues and drive adoption.
• Advocate for customer needs internally, influencing product development and feature enhancements.

Revenue & Performance Optimization

• Drive revenue growth by achieving and exceeding retention and expansion targets.
• Leverage data-driven insights to monitor account health, optimize engagement, and prevent churn.
• Collaborate with Marketing, Sales, and Product teams to develop tailored strategies for customer success.
• Track key performance indicators (KPIs), including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and customer satisfaction scores.

Strategic Planning & Industry Expertise

• Stay ahead of industry trends in IDV, fraud prevention, cybersecurity, and fintech to provide valuable insights to clients.
• Develop a deep understanding of customer business models, regulatory challenges, and market dynamics.
• Represent Incode at industry events, conferences, and networking opportunities.

Experience & Qualifications

• 7+ years of experience in enterprise or mid-market account management, ideally within SaaS, IDV, FinTech, or Cybersecurity sectors.
• Proven track record of managing and expanding significant accounts in the NAM region with a focus on revenue growth and long-term relationships.
• Strong ability to build executive-level relationships and drive strategic partnerships.
• Experience managing complex sales cycles, negotiations, and contract renewals.
• Hands-on experience with CRM platforms (Salesforce) and account management tools.
• Strong analytical skills, with a data-driven approach to account performance and revenue forecasting.
• Excellent communication, presentation, and negotiation skills.
• Ability to thrive in a fast-paced, high-growth environment.