Creative Account Manager

Key Responsibilities

• Serve as the primary liaison between the creative team and assigned business unit(s), providing consistent communication, proactive support, and clear expectation-setting.
• Build deep, positive relationships with internal partners by understanding their business objectives and aligning creative solutions to drive success.
• Lead the onboarding and integration of new partners into the creative organization, ensuring a seamless experience.
• Find opportunities to expand the value and influence of the creative team by delivering insights, solving challenges, and anticipating future needs.
• Lead all aspects of the strategic execution of high-visibility creative programs and projects, ensuring that priorities, timelines, and budgets align with business and marketing goals.
• Translate complex, multi-channel initiatives into clear project scopes and resource plans in collaboration with project managers, creative leads, and operations.
• Drive clarity in how work is planned, tracked, and measured—owning overall account health, delivery performance, and partner satisfaction.
• Monitor critical metrics, report progress to leadership, and adjust plans to ensure continued alignment with business priorities.

Team Leadership & Development

• Support and mentor a hard-working team of project managers, ensuring they are equipped to lead day-to-day operations and partner needs.
• Promote a culture of accountability, ownership, and continuous improvement within the team.
• Partner closely with cross-functional team members across brand, marketing strategy, creative, and operations to ensure smooth collaboration and delivery.
• Ensure consistency in creating and following standards, processes, and workflows.

Business Engagement & Operations

• Work closely with leadership to align account and project management practices with overall creative and business goals.
• Lead quarterly and monthly business reviews to evaluate business account processes and tools, identify areas for improvement and implement solutions to improve operational efficiency within the account.
• Partner with the operations and finance teams to understand account budgets, forecasts, and resource utilization.

Minimum Requirements/Qualifications

• Bachelor’s degree in business, marketing, communications, advertising, or related field.
• 10+ years of experience in account and project management, ideally within a creative agency, corporate creative team, or marketing environment.
• 3+ years of direct people management experience with a proven ability to mentor and develop successful teams.
• Strong understanding of creative workflows, marketing campaign planning and development, and integrated media.
• Proven ability to lead complex programs across teams, functions, and geographies.
• Exceptional communication and high emotional intelligence, with a talent for negotiation, influence and conflict resolution.
• Proven leadership skills, with the ability to motivate and guide a diverse team in a fast-paced environment.
• Able to work swiftly and meet project timelines in a fast-paced creative environment.
• Agile certification or Agile marketing experience is highly desirable.
• Experience with project management tools and systems (e.g., Workfront, Asana, Smartsheet).