Senior Creative Account Manager

About the role

The Senior Creative Account Manager is a relationship-builder who deeply understands clients' business goals and proactively brings smart, scalable gifting strategies to life. This role blends sales leadership, creative thinking, and a strong command of Brilliant’s gifting solutions to drive growth, strengthen partnerships, and deliver exceptional client experiences.

What You’ll Do

• Serve as the primary strategic partner to clients — cultivating strong relationships through regular touchpoints and consultative guidance.
• Manage a wide variety of clients, effectively adapt and prioritize various client needs.
• Lead complex gifting initiatives end-to-end (from curation to delivery), ensuring programs are set up for success and aligned to client goals.
• Proactively identify creative solutions and growth opportunities that drive revenue, margin, and long-term partnership expansion.
• Maintain clear insight into revenue and pipeline health; anticipate risks and take action to protect and grow the business.
• Manage escalations quickly and empathetically, maintaining trust and client satisfaction.
• Demonstrate expertise in pitching, selling, and implementing Brilliant’s technology offerings (Preferred Gift, Storefront, and Automations).
• Collaborate effectively across Sales and internal functional teams, communicating priorities, balancing resources, and ensuring seamless execution.
• Bring deep knowledge of promotional products and industry trends to steer clients toward on-brand, innovative solutions.
• Produces consistent, creative direction to the creative team to execute Lookbooks and programming briefs.

What You Bring

• 4+ years in client-facing roles such as Account Management, Customer Success, or Sales, Proven track record owning revenue targets — growing a book of business while protecting margins and forecasting effectively.
• Strong relationship-builder with high emotional intelligence and executive presence; comfortable leading strategic conversations with senior stakeholders.
• Strong communication skills — clear, direct, and flexible based on who you’re talking to.
• Highly organized and detail-oriented — able to juggle multiple priorities and deadlines in a fast-paced environment with strong follow-through.
• Tech-savvy with experience using tools like Salesforce, Front, Slack, and Google Workspace; curious and adaptable to new systems.
• Business-minded with the ability to uncover and convert upsell opportunities, while proactively addressing churn risks.
• Positive, solutions-oriented mindset with strong ownership, continuous improvement, and the ability to influence and coach others.

Why Join Us

• Brilliant Perks & Benefits: Medical, Dental, & Vision benefits, flexible PTO, paid company holidays, and a work from home stipend for new hires!
• Impact at scale: Work with top brands and support thousands of personalized gifting experiences annually.
• Cutting-edge tech stack: By building our technology in-house as well as hosting our own fulfillment center, we blend curated technology and powerful systems to provide curated offerings, fulfillment workflows, and automation.
• Hands-on collaboration: Join a team that’s passionate about providing high quality, curated offerings, that enhance brand and employee loyalty, while working cross-functionally across the organization.
• Global footprint: Support clients across 180+ countries and impact the full giftee journey.
• Growth & innovation: Contribute to developing new platform capabilities and workflow possibilities.