Creative Account Manager

About the role

The Creative Account Manager is a relationship-builder who connects with clients, understands their goals, and helps bring thoughtful gifting ideas to life. This role blends sales, creative thinking, and great client service to make sure every project starts off strong and stays on track.

Responsibilities

• Serve as the primary strategic partner to clients—cultivating strong relationships through regular touch points and consultative guidance
• Consistently meets or exceeds revenue and margin goals
• Manage a wide variety of clients, effectively adapt and prioritize various clients' needs
• Cultivate client relationships with regular touch points, sharing new gifting opportunities and company offerings
• Lead client projects from initial concept to approval and final revenue using a consultative sales approach and proven relationship-building strategies
• Manage escalations with urgency and empathy to maintain client trust and satisfaction
• Serve as the primary point of contact and act as a the primary liaison between internal stakeholders—effectively communicating and balancing resources
• Produces consistent, creative direction to the creative team to execute Lookbooks and programming briefs

Requirements

• 3+ years of full-time experience in customer success, client services, sales or account management
• Proven track record owning revenue targets—growing a book of business while protecting margins and forecasting effectively
• Strong relationship-builder with high emotional intelligence and executive presence; comfortable leading strategic conversations with senior stakeholders
• Able to manage multiple priorities, stakeholders, and timelines
• Excellent written and verbal communication skills. Ability to adapt to appropriate communication channel based on audience and message
• Tech savvy—working experience with platforms like Salesforce, Slack, Google Suite, ticketing system like Front is a plus
• A mindset of ownership and continuous improvement
• Comfortable and confident in a variety of client-facing scenarios
• Comfortable owning a revenue goals and managing a book of business with growth expectations
• Understands how to identify upsell opportunities and convert them into revenue
• Proactive in spotting churn risks and developing strategies to retain and grow client accounts

Qualifications

• Proven track record of meeting or exceeding revenue and margin goals
• Experience in customer success, client services, sales, or account management
• Strong relationship-building skills and ability to lead strategic conversations with senior stakeholders
• Ability to manage multiple priorities, stakeholders, and timelines
• Excellent written and verbal communication skills
• Tech-savvy with experience in relevant platforms
• Comfortable in a variety of client-facing scenarios
• Proactive in spotting churn risks and developing retention strategies

Skills

• Strategic thinking and problem-solving
• Effective communication and negotiation skills
• Project management and organizational skills
• Client relationship management
• Technical proficiency with relevant software

Benefits

• Medical, Dental, and Vision benefits
• Flexible PTO
• Paid company holidays
• Work from home stipend for new hires

Pay

$65,000-70,000 base salary and 15% incentive based compensation. OTE $75,000-90,000

Schedule

Remote US