Senior Coordinator, Veterans

Under limited supervision, this position serves as subject matter expert providing strategic direction and cross-functional collaboration for all veteran-related services and compliance functions. The role ensures that veterans and the dependents of veterans receive comprehensive support throughout the intake, application, certification, and educational-benefits process.

Responsibilities

• Veterans Services Leadership & Oversight – 30%
  • Serves as the primary subject-matter expert for all VA education-benefits processes.
  • Oversees service delivery, ensuring consistency, accuracy, and regulatory adherence campus-wide.
  • Manages complex and escalated cases requiring advanced problem-solving and interpretation of VA regulations.
  • Provides oversight, guidance, and training to the Veterans Coordinators.
• Staff Training, Development & Quality Assurance – 20%
  • Designs, delivers, and maintains comprehensive staff training programs for employees involved in veterans services, financial aid intersections, advising, and student support.
  • Provides training on certification procedures, compliance updates, workflow changes, new VA regulations, and student-service best practices.
  • Monitors staff performance for accuracy, compliance, and service quality and provides coaching, corrective feedback, and mentoring.
  • Develops training materials, manuals, reference guides, and checklists to standardize processes.
  • Serves as the go-to expert for internal departments seeking guidance on veteran-related policies and student management.
• Regulatory Compliance & Certification Management – 15%
  • Oversees the certification and re-certification of all eligible veterans and dependents.
  • Conducts internal auditing to ensure accuracy of certifications, reporting, and financial reconciliation.
  • Communicates federal policy updates and leads internal training sessions whenever regulatory changes occur.
• VA Liaison & Interdepartmental Coordination – 15%
  • Acts as the primary liaison to the VA Regional Processing Office.
  • Coordinates with Financial Aid, Advising, Registration, and Accounting on complex benefit interactions and compliance needs.
  • Ensures accurate student accounts, benefit disbursements, and resolution of discrepancies.
• Veteran Outreach, Engagement & Community Partnerships – 10%
  • Develops, leads, and evaluates outreach initiatives and engagement programs for veterans, active-duty service members, and dependents.
  • Builds partnerships with community veteran organizations and employers.
  • Leads campus events, orientations, workshops, and recognition activities.
• Case Management & Student Advising – 10%
  • Provides advanced advising and individualized support to students using VA benefits.
  • Assists with academic pathways, navigating benefit delays, and connecting to campus or community resources.

Requirements

• Bachelor’s degree required.
• Master’s degree in Higher Education, Counseling, Public Administration, or related field preferred.
• An equivalent combination of education and experience may be considered.
• Six years of progressively responsible experience in veteran’s services or a closely related area.
• Extensive knowledge of VA educational benefit programs and compliance requirements.
• Experience with staff training, mentoring, or team leadership preferred.
• Student support, advising, or case management experience required.

Skills

• Expert-level knowledge of VA educational benefits and veterans-affairs regulations.
• Ability to design and deliver effective training programs and instructional materials.
• Knowledge of federal financial aid and its relationship to VA benefits.
• In-depth functional knowledge and expertise in area of specialization and general knowledge of related areas in the College.
• Ability to perform complex administrative analysis with only general supervision.
• Strong diagnostic, analytical, and problem-solving skills.
• Excellent coordination and communication skills used to appropriately influence the decision-making of individuals and groups at all levels in the College.
• Ability to plan and manage own work flow, priorities, and results accomplishment.
• Requires the ability to present and disseminate data to various levels.
• Advanced knowledge of computerized systems and operating environments (e.g., Microsoft Office Products and specialized computer systems).
• Ability to interact and effectively communicate with a diverse employee and student population.

Benefits

• Affordable high-quality healthcare insurance (Medical, Dental & Vision).
• Retirement options – Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan.
• Wellness program.
• Vacation/paid time off.
• Winter and spring break off.
• Paid parental leave.
• Tuition assistance and tuition reimbursement for employees and family members.

Pay

$52,900 - $62,158 (Salary commensurate with education and experience).

Schedule

• Full-time, regular position.
• Monday - Friday (weekends/varied as needed).
• 40 hours per week.

Veterans’ Preference pursuant to Florida Statute 295 applies.