Coordinator Senior

About the role

The Coordinator Sr position is established to enhance departmental operations by providing additional support in facility management, events, and student staff supervision, while also offering a structured learning experience for individuals pursuing careers in higher education and campus recreation.

Responsibilities

• Provide customer services and act as a liaison to faculty, staff, students, alumni and general public
• Supervise work of Management Intern and Student Staff
• Professionally represent department/program
• Work collaboratively across various departments within the University and with diverse populations and groups to achieve objectives
• Manage aspects of operation of the Sun Devil Fitness Complex
• Lead the hiring and onboarding of student staff members, including leading recruitment efforts, training, scheduling, processing payroll, and helping uphold accountability to departmental expectations and performance standards
• Support student staff development by creating and leading ongoing trainings, meetings, and professional development opportunities, and contributing to a collaborative team learning environment
• Monitor facility spaces through regular walkthroughs to ensure cleanliness, organization, and readiness for use
• Report maintenance issues, safety concerns, injuries, property damage, or unusual incidents to appropriate staff members in a timely manner
• Address patron comments, concerns, behaviors and conduct issues as necessary and with outstanding customer service
• Support and manage reservation requests using scheduling software (e.g., Mazevo), ensuring all bookings align with departmental and university policies
• Collaborate with team members and campus partners to support daily operations and ensure successful event execution
• When necessary, produce, update, and interpret event diagrams and setup instructions using tools such as Social Tables, ensuring accurate and detailed execution of event layouts
• Assist with the setup and breakdown of event spaces, including conference rooms, multipurpose, and outdoor areas, arranging furniture and equipment according to event specifications
• Communicate and enforce university, campus, and facility policies in a professional and approachable manner
• Support basic audio/visual needs for events and provide troubleshooting assistance when needed
• Generate and distribute event reports and communicate event details with internal campus partners and staff
• Serve as a point of contact for guests and clients, offering accurate information about campus resources, facilities, and services
• Assist with creating, forecasting, monitoring and allocating facility budgets
• Aid in purchasing and maintenance of program equipment and supplies
• Enforce program and facility policies correctly and consistently and ensure a high level of risk management is present in the programs and services
• Maintain a strong working knowledge of campus facilities, events, and available resources to effectively assist clients and guests
• Uphold professionalism, accuracy, and confidentiality when handling client and university information
• Participate in all required staff meetings, training, and professional development opportunities

Requirements

• Evidence of a Master’s degree, preferably in Higher and Post-secondary Education, College Student Personnel, Public Administration or a related field
• Orevidence of a Master's degree in Social/Behavioral Sciences, Recreation, Leisure Studies, Sports Management
• Proven ability to train students for leadership roles and cultivate strong relationships with both student and professional staff
• Experience in event management and facility operations preferred
• Experience in fitness/wellness programming
• Experience with Risk Management practices
• Expertise in effectively coordinating and prioritizing tasks for oneself and others, with a comprehensive understanding of university policy interpretation
• Strong aptitude in establishing and nurturing productive working relationships
• Documented evidence showcasing exceptional communication skills
• Evidence of effective written and verbal communication skills
• Knowledge of management principles and practices, project management and coordination of activities
• Skill in organizing resources, establishing priorities and implementing research
• Experience working independently and as part of a team
• Effectively communicate information in a clear and professional manner

Qualifications

• High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved

Skills

• Customer service
• Event management
• Facility operations
• Student staff supervision
• Training and development
• Facility space management
• Event setup and breakdown
• Facility policies enforcement
• Audio/visual needs support
• Event reporting and communication
• Facility budgeting and procurement
• Risk management
• Communication and collaboration
• Project management
• Resource organization
• Prioritization and implementation
• Team building and relationship cultivation
• Policy interpretation and enforcement
• Professionalism and confidentiality
• Clear and professional communication

Benefits

• Flexible scheduling to accommodate regular evening and weekend hours based on event programming and operational needs

Pay

$55,000 annually

Schedule

Majority of hours will be assigned Monday-Friday, between the hours of 8:00 am to 5:00 pm; flexible scheduling to accommodate regular evening and weekend hours based on event programming and operational needs