Senior Clinical Scheduling Coordinator

Key Responsibilities

• Covers daily staff and patient schedules, making real-time adjustments to meet changing clinical demands.
• Schedules and manages complex diagnostic testing appointments, ensuring accuracy, preparation and clear communication.
• Serves as a key resource for patients, physicians and internal teams regarding testing, scheduling and departmental processes.
• Maintains organized documentation, prepares reports and supports communication for diagnostic services.

Essential Duties

• Answers, screens and routes phone calls, which includes taking messages.
• Greets patients when clinical support representative is not available.
• Opens up the office each morning and adjusts daily schedule.
• Assigns and prepares departmental technical staff daily work schedules and makes adjustments throughout the day as demand changes.
• Proactively informs supervisor and scheduler of daily schedule changes.
• Schedules patients in hospital-wide computer system.
• Communicates with appropriate departments and physicians to arrange testing.
• Sets up meeting, conferences and seminars or special programs for the Director and Supervisors of Pulmonary Physiology Services.

Competencies

• Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
• Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Initiative: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
• Peer Relationships: Interacts with others in a constructive, positive, and respectful manner, regardless of individual differences. Assists team members or co-workers in achieving personal goals and completing assignments.
• Patent Relations: Meeting patient and patient family needs; taking responsibility for a patient’s safety, satisfaction, and clinical outcomes; using appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.

Core Values

• Be available to work as scheduled and report to work on time.
• Willing to accept supervision and work well with others.
• Well groomed, appropriately for your role and wear ID Badge visibly.
• In compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
• Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
• Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
• Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Salary Range

$20.69 - $27.36

Benefits

• Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
• Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
• Dental & Vision Plans: Coverage effective the first of the month after hire.
• Retirement Savings: 403(b) plan with employer contributions after two years.
• Wellness Incentives: Earn up to $200 annually for preventive health activities.
• Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
• Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
• Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
• Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan.
• Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.