Senior Claims Advocate - Property and Casualty

About the role

As a Senior Claims Advocate - Property and Casualty at Marsh McLennan Agency (MMA), you will:

• Utilize Origami to track and update claims and leverage EPIC to obtain copies of policies for assigned accounts.
• Manage and handle claims of moderate complexity from intake through resolution.
• Assigned a minimum of 20 client accounts to actively monitor and manage.
• Proactively follow up on open Property and Casualty claims across property, general liability, and auto lines to ensure timely progression toward resolution.
• Negotiate with adjusters on behalf of clients to drive favorable claims outcomes.
• Apply a proactive coverage mindset to assigned casualty claims, anticipating potential issues and identifying opportunities to strengthen client outcomes.
• Develop loss analysis reports including but not limited to Claims Insights.
• Prepare and organize materials for claim review meetings and stewardship meetings for assigned accounts.
• Collaborate with the Claims Intake Team to support accurate and timely claim reporting, serving as a knowledgeable resource throughout the intake process.
• Travel to client locations to conduct claims review meetings and represent the team in RFP presentations for prospective clients.
• Travel within the region to engage and build relationships with producers, supporting business development and claims advocacy efforts.
• Execute all other claims-related duties as assigned.

Responsibilities

As a Senior Claims Advocate - Property and Casualty, you will:

• Utilize Origami to track and update claims and leverage EPIC to obtain copies of policies for assigned accounts.
• Manage and handle claims of moderate complexity from intake through resolution.
• Assigned a minimum of 20 client accounts to actively monitor and manage.
• Proactively follow up on open Property and Casualty claims across property, general liability, and auto lines to ensure timely progression toward resolution.
• Negotiate with adjusters on behalf of clients to drive favorable claims outcomes.
• Apply a proactive coverage mindset to assigned casualty claims, anticipating potential issues and identifying opportunities to strengthen client outcomes.
• Develop loss analysis reports including but not limited to Claims Insights.
• Prepare and organize materials for claim review meetings and stewardship meetings for assigned accounts.
• Collaborate with the Claims Intake Team to support accurate and timely claim reporting, serving as a knowledgeable resource throughout the intake process.
• Travel to client locations to conduct claims review meetings and represent the team in RFP presentations for prospective clients.
• Travel within the region to engage and build relationships with producers, supporting business development and claims advocacy efforts.
• Execute all other claims-related duties as assigned.

Requirements

• Bachelor’s Degree or equivalent with minimum 5+ years previous claims experience required.
• Prior insurance (brokerage or carrier) experience preferred.
• Bachelor’s degree in related field preferred or equivalent experience.
• Professional designations a plus.
• Well organized, self-motivated, willingness to learn, attention to detail.
• Excellent written, oral and interpersonal communication skills.
• Computer proficiency with system of records, web-based tools, and Microsoft Office Suite.
• Property and Casualty Adjuster License or willingness to obtain within 90 days required.

Qualifications

• Shared commitment to company values: Integrity, Collaboration, Passion, Innovation, Accountability.

Skills

• Utilize Origami to track and update claims and leverage EPIC to obtain copies of policies for assigned accounts.
• Manage and handle claims of moderate complexity from intake through resolution.
• Assigned a minimum of 20 client accounts to actively monitor and manage.
• Proactively follow up on open Property and Casualty claims across property, general liability, and auto lines to ensure timely progression toward resolution.
• Negotiate with adjusters on behalf of clients to drive favorable claims outcomes.
• Apply a proactive coverage mindset to assigned casualty claims, anticipating potential issues and identifying opportunities to strengthen client outcomes.
• Develop loss analysis reports including but not limited to Claims Insights.
• Prepare and organize materials for claim review meetings and stewardship meetings for assigned accounts.
• Collaborate with the Claims Intake Team to support accurate and timely claim reporting, serving as a knowledgeable resource throughout the intake process.
• Travel to client locations to conduct claims review meetings and represent the team in RFP presentations for prospective clients.
• Travel within the region to engage and build relationships with producers, supporting business development and claims advocacy efforts.
• Execute all other claims-related duties as assigned.

Benefits

• Medical, dental and vision insurance.
• 401K and company match program.
• Company-paid life and disability.
• Generous paid time off programs.
• Employee assistance program (EAP).
• Volunteer paid time off (VTO).
• Career mobility.
• Employee networking groups.
• Tuition reimbursement and professional development opportunities.
• Stock purchase opportunities.

Pay

Details TBD.

Schedule

Details TBD.