Senior Claims Advocate

What You’ll Do

• Lead claims advocacy for commercial clients from intake through resolution
• Drive strategy, escalation, and communication on complex and high-value claims
• Partner with carriers, TPAs, and vendors to ensure timely, best-practice handling
• Serve as the primary claims advocate to clients delivering clear, confident guidance
• Provide executive-level reporting, claims insights, and loss trend analysis
• Support producers and service teams to enhance retention and client experience
• Develop and deliver claims education for clients and internal teams

What You Bring

• 5+ years of commercial claims, brokerage, or TPA experience
• Strong multi-line claims expertise (WC, Auto, GL, Property)
• Proven ability to lead client communication in high-pressure situations
• Strategic thinking with strong organization and follow-through
• Skilled collaborator with carriers, adjusters, and internal stakeholders
• Proficiency in Microsoft Office and agency systems
• Montana insurance license (or ability to obtain)