Claims Advocate – Property and Casualty

A day in the life

As a Claims Advocate – Property and Casualty, you will:

• Utilize Origami to track and update claims and leverage EPIC to obtain copies of policies for assigned accounts.
• Manage and handle claims of low complexity from intake through resolution.
• Assigned multiple client accounts to actively monitor and manage.
• Proactively follow up on open P&C claims across property, general liability, and auto lines to ensure timely progression toward resolution.
• Negotiate with adjusters on behalf of clients to drive favorable claims outcomes.
• Apply a proactive coverage mindset to assigned casualty claims, anticipating potential issues and identifying opportunities to strengthen client outcomes.
• Develop loss analysis reports including but not limited to Loss Summaries.
• Prepare and organize materials for claim review meetings and stewardship meetings for assigned accounts.
• Collaborate with the Claims Intake Team to support accurate and timely claim reporting, serving as a knowledgeable resource throughout the intake process.
• Execute all other claims-related duties as assigned.

Our future colleague

We'd love to meet you if your professional track record includes these skills:

• Bachelor's Degree in any field or applicable 2+ years of experience in the insurance industry
• Excellent organization and time management skills
• Strong communication and customer service abilities
• Ability to research and analyze problems independently
• Multi-tasking capability with strong attention to detail
• Ability to self-check work for accuracy
• Proficiency in Microsoft Word and Excel
• Willingness to learn Origami and EPIC systems
• Prior insurance (brokerage or carrier) experience preferred
• A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability
• Property and Casualty Adjuster License or willingness to obtain within 90 days required.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable Benefits

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are:

• Medical, dental and vision insurance
• 401K and company match program
• Company-paid life and disability
• Generous paid time off programs
• Employee assistance program (EAP)
• Volunteer paid time off (VTO)
• Career mobility
• Employee networking groups
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

Applicants must be within driving distance to one of our MMA Southeast offices to be considered for this role and have the ability to commute to the office a minimum of three days per week.