Senior Claims Advocate - Property & Casualty Claims

At HUB International, we believe the best workplaces invest in their people, celebrate their communities, and build cultures where everyone belongs. Recognized as one of America's Greatest Workplaces for Culture, Belonging, and Community, and among the top 20 Best Finance Companies to Work For as rated by women, we help individuals, families, and businesses protect and plan for what matters most through insurance, retirement, and wealth management products and services. With over 540 locations and more than 20,000 professionals across North America, HUB combines the resources of a global firm with the agility of a regional team.

About the role

The Senior Claims Advocate, Property & Casualty is an experienced claims advocacy professional responsible for handling a portfolio of P&C claims on behalf of HUB International Northeast's clients. This role requires solid knowledge of insurance coverages, the ability to analyze policy language, and confidence in engaging carriers on coverage positions. The Senior Claims Advocate partners closely with Account Executives, producers, and clients to deliver responsive, high-quality claims advocacy that supports client retention and reinforces HUB's value proposition.

This position is based in our Melville office on a hybrid work schedule and is open to all offices in the NYC metro area.

Responsibilities

• Handle a portfolio of P&C claims across General Liability, Property, and Auto lines, advocating on behalf of clients from initial notice through resolution.
• Review carrier coverage positions, reservation-of-rights letters, and disclaimers; draft rebuttals and appeals grounded in policy language, case law, and industry standards, escalating complex matters as appropriate.
• Monitor claims activity, maintain accurate diary entries in Epic, and ensure timely follow-up on all open matters to drive claims toward favorable outcomes.
• Identify potential E&O exposure situations and escalate promptly to leadership and the Office of General Counsel in accordance with internal protocols.
• Coordinate with carrier adjusters, defense counsel, and third-party administrators to ensure claims are handled in the client's best interest.
• Serve as a day-to-day claims contact for assigned clients, delivering responsive, empathetic, and professional service.
• Build productive working relationships with carrier claim adjusters, supervisors, and key partner contacts.
• Participate in PRISM calls, quarterly claim reviews, and renewal strategy meetings, providing claims intelligence to support marketing and account teams.
• Support the administration of Special Handling Instructions (SHIs) for self-insured/captive accounts and coordinate with carriers and TPAs on claims handling protocols.
• Collaborate with Account Executives, producers, and internal departments to share claims insights and strengthen client service delivery.
• Engage across practice groups—including specialty lines, healthcare, and professional/executive risk—to support matters involving multiple coverage lines.
• Contribute timely and accurate updates to the claims dashboard, successful results log, and other management reporting tools.
• Participate in internal training initiatives and share knowledge with team members.
• Serve as a resource to junior claims advocates and analysts on coverage questions and claim-handling best practices.
• Support claims leadership with operational initiatives, including Smartsheet workflows and claims review standardization.
• Assist with claim file audits to maintain quality, accuracy, and compliance with HUB's claims advocacy standards.
• Take ownership of professional growth through continuing education, designations, and active participation in team learning.

Requirements

• Minimum of 3–5 years of experience in insurance claims advocacy, claims adjusting, or a related coverage role within a brokerage or carrier environment.
• Working knowledge of commercial lines coverages, including General Liability, Property, Auto, Umbrella/Excess, and related policy forms.
• Experience reviewing policy language and contributing to coverage rebuttals or carrier disputes.
• Strong written and verbal communication skills with the ability to explain coverage positions clearly to clients, carriers, and internal stakeholders.
• Solid organizational skills with the ability to manage a caseload, prioritize effectively, and meet deadlines in a fast-paced environment.
• Proficiency with claims management systems (e.g., Epic) and standard office productivity tools.
• Collaborative mindset with a demonstrated ability to work effectively across departments and with diverse stakeholders.

Qualifications

• Progress toward or attainment of a professional designation such as CPRIA, AINS, ARM, CPCU, or equivalent (preferred).
• Experience handling real estate/property management claims (preferred).
• Exposure to self-insured/captive account claims management and Special Handling Instruction protocols (preferred).
• Familiarity with multi-jurisdictional claims handling in the Northeast region (NY, NJ, CT) (preferred).

Skills

• Think Strategically: Considers options, risks, and outcomes when handling claims to drive results for clients.
• Know the Business: Understands how claims advocacy contributes to client retention and revenue, and how claim outcomes inform account marketing.
• Drive Results: Holds high standards of accountability and focuses on producing high-quality work aligned with HUB's values.
• Be Agile: Adapts quickly in a fast-paced environment, balancing competing priorities with focus and flexibility.
• Foster Boundaryless Collaboration: Partners across disciplines and practice groups to deliver the best client outcomes.
• Communicate with Impact: Communicates clearly, respectfully, and persuasively with a range of audiences, in writing and verbally.
• Champion Talent: Embraces a growth mindset, supports peers, and contributes to a culture of learning and development.

Benefits

• Medical, Dental, Vision, and Prescription Drug Coverage
• Health Plan Reimbursement Program
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• 401(k) Savings Plan
• Life and Disability Plans
• Long-Term Care
• Employee Assistance Program (EAP)
• Comprehensive Wellness Program
• Identity Theft Protection, Group Legal, Accident, Critical Illness, and Pet Insurance
• Low-Cost Loan Program and Student Loan Resources
• Vacation, Holiday, Sick, and Personal Time Off
• Flexible Work Arrangements
• Dress for Your Day Policy
• Comprehensive Onboarding and Continuing Education

Pay

The expected salary range for this position is $100,000 to $120,000 annually, impacted by factors such as skills, experience, and working location.