Senior Casualty Claims Resolution Specialist - Complex - Central/Southwest Region

About the role

Join our dynamic team at Liberty Mutual! We are seeking a talented individual to join our [specific role] team. This position offers a competitive salary, flexible work arrangements, and a range of benefits designed to support your well-being and career growth.

Responsibilities

• Manage customer relationships, ensuring high levels of satisfaction and loyalty.
• Resolve complex claims efficiently and accurately, adhering to company policies and procedures.
• Collaborate with internal departments to ensure seamless service delivery.
• Stay updated on industry trends and regulatory changes impacting the field.

Requirements

• Bachelor’s degree in a related field or equivalent experience.
• Minimum 3 years of relevant experience in claims handling or customer service.
• Strong problem-solving and communication skills.
• Proficiency in Microsoft Office Suite.

Qualifications

• Excellent interpersonal and customer service skills.
• Ability to handle sensitive and confidential information.
• Self-motivated and able to work independently or as part of a team.

Skills

• Strong analytical and decision-making abilities.
• Effective written and verbal communication skills.
• Knowledge of insurance claims processes and regulations.

Benefits

• Comprehensive health, dental, and vision coverage.
• Paid time off and holidays.
• Flexible work schedule options.
• 401(k) plan with company match.

Pay

Commensurate with experience and qualifications.

Schedule

Full-time, Monday through Friday, with occasional evening and weekend work as needed.