Senior Casualty Claims Resolution Specialist - Complex - Central/Southwest Region

About the role

Lead With Expertise. Deliver Impact That Matters. Grow With a Company That Invests in You. At Liberty Mutual, we show up for people in their toughest moments, and we show up for our employees with the same commitment. Our Complex Casualty Claims Team is expanding, and we’re seeking a Senior Claims Resolution Specialist who brings deep technical expertise, sharp critical thinking, and a passion for doing what’s right. We are currently hiring for the Central and Southwest Regions due to this growth.

Responsibilities

• Manage the investigation, evaluation, and resolution of complex auto and homeowner’s casualty claims.
• Assess coverage, liability, and damages; recommend settlement strategies and escalate appropriately for authority review.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Collaborate closely with trial counsel; attend mediations, arbitrations, trials, hearings, and conferences.
• Prepare detailed litigation and trial reports for local management and Home Office.
• Communicate effectively with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance.
• Responds to various written and telephone inquiries including status reports.
• Maintain accurate reserves, recommending increases on cases in excess of authority.
• Safeguard financial and confidential information across all claim files.
• Oversee billing practices of outside and in-house counsel to ensure compliance and cost efficiency.
• May assist as a resource to the team, stepping in for the Claims Team Manager when needed or mentoring colleagues; or representing the company on matters involving state or federal regulatory agencies.
• Participate in special projects at the direction of leadership.

Requirements

• Ideal Experience: 5+ years managing complex and litigated casualty claims, deep expertise handling severe to catastrophic injuries and fatalities, strong analytical thinking, negotiation skills, and sound judgment, ability to thrive in a fast-paced, high-stakes environment, professionalism, empathy, and exceptional communication skills.

Qualifications

• Must have an advanced knowledge of coverage, liability, and complex claims handling procedures.
• Must be knowledgeable of state and federal laws in the adjuster's jurisdiction.
• Full working knowledge of claims operations and procedures is required.
• Strong written and oral communication skills required as well as strong interpersonal, investigative, and negotiation skills.
• Must have a Bachelor's degree or equivalent experience and at least 5-7 years of directly related experience.
• Ability to obtain proper licensing as required.

Benefits

Competitive bonus opportunity available for external candidates with an active FL or TX All-Lines Adjuster License (CEs current).

Pay

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.

Schedule

If you live within 50 miles of one of our hub locations, the role is hybrid (2 days in office). Otherwise, it may be fully remote. Candidates located in the Central, Mountain, or Pacific time zones would be most ideal as this position supports claims located in the Central and Southwest regions. Hub Locations: Chandler, AZ Clifton Park, NY Columbus, OH Indianapolis, IN Lake Mary, FL Liberty Lake, WA Marlton, NJ Plano, TX Suwanee, GA Warrenville, IL Westborough, MA Travel: 10% for mediations, arbitrations, trials, or in-person events.

Training

Your growth begins on day one. Active engagement and reliable attendance during training are mandatory and crucial to your success in this high-impact role.