Senior Case Manager - 5186

BronxWorks helps individuals and families improve their economic and social well‑being across more than 60 locations in the Bronx. The organization provides programs in workforce development, children, youth, families, seniors, and homeless prevention. As a team member you will guide clients through public benefits, resources, and information, supporting economic stability and well‑being while making a meaningful impact on health, housing, and social services.

Responsibilities

• Conduct participant intakes and assessments, ensuring timely and accurate data entry into the Participant Tracking System (PTS) funder database and Salesforce.
• Provide clients with internal and external referrals as needed.
• Perform client advocacy and conduct monthly follow‑ups to monitor service delivery, assess client progress, and ensure continued engagement with recommended services.
• Establish and monitor quality‑assurance processes to ensure program goals align with agency standards and contractual requirements.
• Monitor the program’s contractual compliance and meet with the contract manager during site visits.
• Document client progress and all interactions with or on behalf of clients in the database.
• Participate in community outreach events as scheduled.
• Meet monthly with the Program Director/Associate Vice President for the exchange of ideas, program updates, and written feedback.
• Submit monthly reports to supervisor and funding source.
• Perform additional duties as assigned.

Qualifications

• Bachelor’s degree with at least 1 year of experience in benefits and government entitlements.
• Bilingual (verbal and written) preferred.
• Proficiency in modern business communications, including personal computers, email, voicemail, and copier equipment.
• Proficiency with virtual platforms preferred.
• Ability to develop customized service plans with clients, outlining action steps and responsibilities.
• Maintain up‑to‑date case files and database entries, and maintain regular contact with clients via office visits, telephone, and home visits.
• Coordinate client referrals for other needed services.
• Other duties as assigned.

Physical Requirements

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to bend and retrieve objects and/or documents.
• Ability to commute within the Bronx.

BronxWorks is an equal‑opportunity employer committed to an inclusive workplace. Qualified applicants will be considered without regard to any characteristics protected by applicable federal, state, or local law. Reasonable accommodations are available to applicants with disabilities and other legally protected needs; to request an accommodation during the application process, please contact hrbenefits@bronxworks.org.