Senior Case Manager

About the role

The Sr. Case Manager provides comprehensive case management services for individuals with behavioral health and substance use needs. This position coordinates care across clinical, medical, and community systems to ensure that each client's treatment goals and support needs are met effectively and compassionately. The Sr. Case Manager works collaboratively within a multidisciplinary team, supporting engagement, stability, and recovery outcomes through consistent advocacy, coordination, and follow-up.

Responsibilities

• Conduct biopsychosocial assessments and contribute to treatment plan development and updates.
• Coordinate care among clinical, medical, and recovery support teams to ensure continuity of services.
• Provide case management for clients with moderate to high needs, including crisis coordination and discharge planning.
• Facilitate interdisciplinary case reviews and communicate progress, barriers, and next steps.
• Establish and maintain collaborative relationships with community agencies, courts, and referral sources.
• Assist clients in accessing resources related to housing, employment, benefits, and recovery supports.
• Maintain timely and accurate documentation in the electronic health record (EHR).
• Participate in performance improvement and compliance initiatives.
• Other duties as assigned.

Schedule

Tuesday through Saturday 8am-4:30pm.

Requirements

• Bachelor's degree in social work, psychology, counseling, or related field; or three (3) years of behavioral health experience with demonstrated case management competencies.
• Working knowledge of ASAM Criteria, Stages of Change, and recovery-oriented principles.
• Proficiency in electronic health record (EHR) documentation.
• Current CPR/First Aid certification (or ability to obtain within 30 days of hire).

Preferred qualifications

• Master's degree in social work, psychology, counseling, or related field; or clinical licensure (LCSW, LPC, LMFT, LADC, etc.).
• Two (2)+ years of experience in residential or outpatient SUD/co-occurring programs.
• Training in motivational interviewing or trauma-informed care.
• CADAC or similar certification based on state requirements.

Key competencies

• Empathy & Rapport: Builds trust and connection through active listening and respect.
• Communication: Communicates clearly and professionally with clients and team members.
• Organization: Manages caseload efficiently and meets documentation timelines.
• Professional Boundaries: Maintains ethical, client-centered relationships.
• Clinical Judgment: Applies assessment data to guide individualized service plans.
• Collaboration: Works effectively within interdisciplinary teams and with community partners.
• Accountability: Ensures accuracy, compliance, and follow-through on all responsibilities.

Work conditions

Work is primarily performed in a behavioral health or residential treatment environment. May involve occasional travel to community partner sites or training events. Regular exposure to individuals experiencing emotional distress, substance withdrawal, or mental health crisis. Standard hours may include evenings, weekends, or holidays depending on program needs.

Physical and mental requirements

• Physical: Ability to sit, stand, and walk for extended periods; occasional lifting or moving of up to 25 pounds.
• Visual/Auditory: Adequate vision and hearing to observe and respond to client needs and communicate effectively with staff and community partners.
• Cognitive: Ability to concentrate, problem-solve, and manage competing priorities in a fast-paced environment.
• Emotional/Mental: Must maintain professionalism, empathy, and composure during crisis situations or when managing clients with high acuity or complex psychosocial needs.