Senior Case Manager - 5064

Responsibilities

• Aid in outreach and engagement of residents at 2605 Sedgwick and Bronx Park Phases.
• Support NYSERDA Green Energy program - assist program participants and provide follow-up services.
• Directly serve clients, conducting intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries, and follow-up.
• Manage a caseload, monitor and document client progress towards service plan goals, and maintain familiarity with available program resources.
• Coordinate client services with other social service, mental health, medical, employment, educational, childcare, and other providers.
• Complete program reports on a monthly basis or more frequently as required.
• Respond to inquiries concerning clients and act as a program contact person.
• Collaborate and support securing benefits, particularly related to access to benefits services and eviction prevention efforts.
• Report to and meet with supervisor monthly.
• Conduct home visits and other field work as required.
• Facilitate monthly activities that align with the site's needs.
• Assist with community events as needed and serve as a liaison with community vendors.

Qualifications

• Bachelor’s degree with case management experience or High School Diploma with 3 years of case management experience.
• Experience using Access HRA and securing HRA entitlements and benefits preferred.
• Mental health background preferred.
• Bilingual preferred.
• Crisis prevention and mental health first aid training is required within the first 6 months.
• Strong oral and written communication, time management, and organizational skills are necessary.
• Proficiency in Microsoft Office suite and other standard business technology is required.

Physical Requirements

• Ability to use a computer for prolonged periods.
• Occasional lifting and/or moving up to 10 pounds.
• Standing, walking, or sitting for long periods of time, or climbing five flights of stairs, if required to conduct home visits and/or fieldwork.
• Bending and retrieving objects and/or documents.
• Traveling in the boroughs of New York City and its adjacent counties via public transportation.
• Traveling for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.