Senior Case Manager

About the role

This is a contingent opportunity and would begin work upon the contract award. Zeiders supports individuals and families across federal, state, and local government and commercial sectors. Located in Woodbridge, Virginia, Zeiders brings decades of experience as industry experts in comprehensive program management, case management, staffing services, and organizational support.

Responsibilities

• Conduct initial assessment to determine a baseline for services
• Meet with families monthly, at a minimum, either individually or in a group setting to develop and/or monitor their Individual Training and Service Plans (ITSP)
• Identify skills and interests, interview assistance, resume writing guidance, employment leads and application assistance
• Recommend and help access educational opportunities that can lead to employment (e.g., ESL classes, computer skills, trade or other technical training)
• Aid households in preparing budgets, managing expenses, and paying down debts
• Facilitate access to third-party resources as needed (e.g., mental health, substance abuse, childcare, emergency financial assistance)
• Assist residents with their housing search and help them secure housing with federal financial assistance
• Establish and maintain complete case records in accordance with contract requirements
• Handle de-escalation from residents as necessary and service recovery when residents express dissatisfaction with junior case manager interaction
• May provide direct oversight and supervision to junior case managers
• May provide 1:1 training or coaching of junior case managers

Requirements

• Bachelor’s degree in social work, nursing, psychology, or related human services field
• Minimum of one year of direct, relevant experience in healthcare, mental health, or community services
• CCM (Certified Case Manager) or C-SWCM (Certified Social Work Case Manager)
• Excellent written and verbal communication skills
• Proficiency in using Microsoft Office programs
• Strong technology skills and ability to navigate multiple computer systems simultaneously
• Strong data entry/typing skills with a high degree of accuracy
• Reliable transportation and ability to travel as needed within Fairfax County, VA to meet with residents

Qualifications

• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future
• Must successfully complete a pre-employment and government background investigation, to include fingerprints

Skills

• Customer Service
• Problem Solving
• Oral Communication
• Written Communication
• Professionalism
• Organizational Skills

Benefits

Zeiders Enterprises, Inc. is an Equal Opportunity Employer.