Senior Case Manager

Pay Range

Pay Range: Targeted salary up to $50,400, depending on experience.

Benefits Eligibility

Benefits Eligible: Yes

Work Schedule

Work Schedule: Monday – Friday, 8:00 a.m. to 5:00 p.m.

Position Introduction

The College of Nursing is seeking a dedicated and experienced Senior Case Manager to join our Case Management Department supporting home and community-based waiver programs. This position plays a critical role in coordinating services for aging and disabled populations while helping individuals maintain independence and quality of life within their homes and communities. The Senior Case Manager will manage a full-time caseload and serve as an experienced resource within the department, providing guidance, support, and leadership to team members while ensuring high-quality case management services are delivered in accordance with organizational standards and program requirements. This position is ideal for a compassionate professional who is passionate about advocacy, care coordination, and improving access to healthcare and community resources. The successful candidate will work independently under limited supervision and will be responsible for all aspects of the case management process, including admissions, assessments and reassessments, service planning, monitoring, coordination of care, and discharge planning. The role requires strong critical thinking, communication, and organizational skills, as well as the ability to develop meaningful relationships with clients, caregivers, providers, and interdisciplinary teams.

Responsibilities

• Manage a full-time caseload and provide guidance, support, and leadership to team members.
• Develop and implement individualized and action-oriented case management plans designed to address identified healthcare and human service needs.
• Conduct comprehensive assessments by gathering in-depth information regarding a client's medical, social, environmental, and functional needs through interviews, documentation review, and collaboration with family members and service providers.
• Monitor and evaluate case management plans to determine effectiveness and progress toward established goals.
• Organize, coordinate, and document the resources necessary to support clients, including healthcare services, community programs, caregiver support, and other interventions designed to improve quality of life and remove barriers to care.
• Evaluate outcomes related to clinical services, financial considerations, quality improvement measures, client satisfaction, and overall program effectiveness.
• Modify case management plans as needed to ensure continued alignment with client needs and changing circumstances.
• Mentor and resource to other case managers and staff within the department.
• Onboard and train new or lower-level case managers, assist with work assignments, monitor staff performance, and participate in performance management activities.
• Support interdisciplinary collaboration and contribute to maintaining high standards of service delivery throughout the department.
• Provide education and guidance to clients, caregivers, and families regarding healthcare conditions, available services, community resources, and strategies to support long-term wellbeing.
• Assist clients in navigating complex healthcare systems, accessing appropriate services, and addressing barriers that impact health outcomes and independence.

Required Education and Experience

• Bachelor's degree in Social Work, Psychology, Sociology, or other Health or Human Services related discipline.
• 24 months experience in home and community-based services, case management, or related healthcare setting.

Required Certifications and Licenses

• Certified Case Manager (CCM).

Department Preferences

• One year of paid professional experience in direct service provision, care planning, and has provided services to the aging and/or disabled population.
• Certified in Case Management.

Hiring Contingent Upon a Background Check

Hiring Contingent Upon a Background Check: Yes