Senior Case Manager

About CHI

Community Housing Innovations (CHI) is a not‑for‑profit housing and human services organization that aims to support social and economic independence. Their vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. CHI believes quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

Position Overview

Full‑time Senior Case Manager for the Wading River location. Under the direction of the Program Manager, the Senior Case Manager works as part of an interdisciplinary team, supervising the overall running of the Case Managers at the site and ensuring quality housing services are provided in accordance with CHI, OTDA, Suffolk County Department of Social Services, and other funding source guidelines.

Responsibilities

• Provide crisis intervention as appropriate.
• Support direct case management duties as needed.
• Provide regular supervision for Case Managers.
• Conduct one‑to‑one meetings with team members and update performance goals, accomplishments, notes, and feedback in Paycom on a regular (weekly/bi‑weekly) basis.
• Ensure the program delivers quality services and complies with program requirements.
• Promote sound social work practices through supervision, including case consultations, case file reviews, and employee performance appraisals.
• Ensure timely and correct submission of all internal and external reports required by funding agencies and CHI (housing logs, client contact sheets, unit inspection sheets, progress notes, authorization forms, admission and discharge sheets, census reports, etc.).
• Inform the Program Manager of deficiencies that require additional staff training.
• Act as a liaison with agencies responsible for referring eligible clients.
• Adhere to proper use of company resources (cell phones, office supplies, internet, etc.).
• Serve as a role model to Case Management staff in accordance with agency policies and procedures.
• Provide staff with ongoing training and growth opportunities.
• Participate in the hiring process, initial and annual employee evaluations, and disciplinary measures.
• Oversee appropriate coverage and payroll procedures within the department.
• Provide on‑call coverage as needed.

Requirements

• Education: BSW required; MSW from an accredited university or related field of study preferred.
• Experience: 2–5 years of experience providing management services preferred.
• Certificates or Licenses: Valid driver’s license.

Skills

• Communication: Excellent verbal and written communication skills; proficiency in English required; bilingual (Spanish) a plus.
• Computer Skills: Basic competency in MS Windows, MS Office, and internet usage; knowledge of Foothold Awards System a plus.
• Math Skills: Basic math skills required.
• Physical Performance: Ability to tour properties, walk distances, climb stairs, etc.
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.
• Other Skills: Ability to work independently or as part of a team, highly organized, responsible, work well under pressure, meet deadlines, multitask, flexible, maintain high attention to detail, even‑tempered, good negotiation skills, effective time management.

Benefits

• Paid time off (2 personal days awarded annually)
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Voluntary plans
• Dependent Care Spending Account
• Working Advantage – Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

Pay

Salary: $66,300 annually. Exempt.

Schedule

Open shifts: Monday – Friday, 10:00 a.m. – 6:00 p.m. with on‑call responsibilities.