Senior Case Manager - 4976

Responsibilities

• Manage a small caseload for a diverse client population for the following programs: ACS Voucher Recert Program, Emergency Needs for the Homeless Program and Food Access and Assistance Program.
• Conduct intakes and assessments and input information in database (provided by ACS/Robinhood) and Salesforce.
• Provide clients with internal and external referrals as needed.
• Perform client advocacy and follow-up services.
• Document client progress and all interactions with or on behalf of clients in the database.
• Complete training needed to facilitate information to targeted communities (catchment areas in provided Community Districts; BX 1, 2,3,6,4,5,7,9, and 11).
• Participate in community outreach events as scheduled.
• Perform additional duties as assigned.

Qualifications

• Bachelor’s Degree/HS/GED with 1 year experience in benefits and gov’t entitlements.
• Bilingual both verbal and written preferred.
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, and copier equipment.
• Proficiency in virtual platforms is preferred.
• Develop a customized service plan with clients, outlining action steps and responsibilities.
• Absorb and assist the client with obtaining necessary documentation to recertify their existing ACS Childcare voucher. This includes catchment areas in the following community districts in the Bronx (catchment areas; BX 1, 2,3,6,4,5,7,9, and 11).
• Conduct follows-ups to families (using multiple sources such as text, email, phone or in person (if required) to ensure they can sustain their childcare benefit).
• Maintain up to date case files and database entries, as well as regular contact with clients via office visits, telephone contact and home visits.
• Cook up and coordinate client referrals for other needed services.
• Other duties as assigned.

Physical Requirements

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.