Senior Carrier Account Representative

About the role

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Arrive Fresh relentlessly delivers innovative, compliant, and precision-driven cold-chain solutions with world-class service.

We are seeking an individual with a deep background in developing and managing produce/perishable carrier relationships as the first dedicated Senior Carrier Account Representative for Arrive Fresh. You will play a pivotal role in growing our produce capacity from the ground up.

Responsibilities

As a Senior Carrier Account Representative for Arrive Fresh, your key responsibilities are establishing and growing relationships with carrier partners to service our produce customers' needs while providing best-in-class compliance and service. This includes, but is not limited to, procurement of freight carriers that meet all compliance requirements, developing deep long-standing partnerships, analyzing market conditions & carrier availability, aligning capacity through surge/peak season to ensure all customers demand is met, building strong relationships internal with both our Business Development, Tracking and Client Success teams, and utilizing your industry knowledge and expertise to efficiently resolve daily issues.

Qualifications

• 5+ yrs experience in carrier brokerage; including 3+ yrs in produce & floral
• Familiarity with regulatory compliance set forth by the Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and Perishable Agricultural Commodities Act (PACA)
• High energy with strong work ethic and passion for continuous improvement
• A passion for the relentless delivery of best-in-class service to our carriers and customers
• Proven ability to establish rapport and build relationships quickly
• Someone who views each complex issue they face as an opportunity to amplify Arrive and their own value – ready to solve a problem and not dwell on it!
• Passion for learning; the logistics industry is fast, and produce shifts that to warp speed!

Benefits

• Comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage
• Matching 401(k) program
• Employee Resource Groups
• Office wide engagement activities, team events, happy hours and more
• Casual dress code
• Convenient location in Austin, TX with free on-site parking
• Fully stocked coffee bar, Broker’s Brew
• Onsite gym
• Free counseling sessions through our Employee Assistance Program
• Company paid holidays, paid vacation time and wellness days
• 100% paid parental leave
• Referral Program
• Relocation assistance packages

Our Culture

We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.