Senior Carrier Account Representative

About the Role

Arrive Logistics is a leading transportation and technology company in North America with significant year-over-year growth. We're looking to hire a Senior Carrier Account Representative with previous third-party logistics experience to join our high-energy Carrier Capacity team.

What You'll Do

Your key responsibilities are establishing and growing relationships with carrier partners to service our customers' needs while providing best-in-class service.

• Procure freight carriers and develop relationships with freight carriers listed within our CRM and/or identified through individual research
• Develop strong freight carrier partnerships and capacity, arrange or negotiate loads for Arrive's customers/shippers
• Analyze market conditions, carrier availability, and customer shipping demands to determine which carriers can best support the customer and their specific shipping needs
• Foster a cohesive working relationship with Arrive's tracking team and engage with them daily to provide elite customer service from pick-up to delivery
• Maintain outstanding service performance
• Consistently update tracking boards, connect with freight carriers regularly, and manage pre-pick up status
• Seek opportunities for new and existing customers to utilize committed capacity
• Build strong internal relationships with the Business Development team
• Utilize industry knowledge to resolve issues efficiently and independently

Qualifications

• 2+ years in a Carrier Sales or Brokering role is required
• Personable, hard-working individuals who aren't afraid to go above and beyond each and every day
• Resourcefulness is key—we need team players who are curious, ask questions, and are solutions-oriented
• A strong work ethic is essential
• Building relationships and establishing rapport should come naturally to you
• Comfortable taking risks and making quick decisions in a fast-paced environment
• Highly motivated and ambitious

Benefits & Perks

• Comprehensive benefits package including medical, dental, vision, life, disability, and supplemental coverage
• Matching 401(k) program
• Employee Resource Groups (Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute, and Unidos)
• Office-wide engagement activities, team events, happy hours, and more
• Casual dress code
• Free coffee
• Free on-site parking
• Employee Assistance Program with free counseling sessions
• Company-paid holidays, paid vacation time, and wellness days
• 100% paid parental leave
• Referral Program
• Relocation assistance available