Senior Carrier Account Representative

About the role

Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. We're looking to hire a Senior Carrier Account Representative with previous third-party logistics experience who is ready to put their expertise to work at the fastest-growing brokerage in the country.

Responsibilities

• Procure freight carriers and develop relationships with freight carriers listed within our CRM and / or identified through individual research
• Develop strong freight carrier partnerships and capacity, arrange or negotiate loads for Arrive's customers/shippers
• Analyze market conditions, carrier availability, and customer shipping demands to determine which carriers can best support the customer and their specific shipping needs
• Foster a cohesive working relationship with Arrive's tracking team and engage with them daily to provide elite customer service from pick-up to delivery
• Maintain outstanding service performance
• Consistently update tracking boards, connect with freight carriers regularly, and manage pre-pick up status
• Seek opportunities for new and existing customers to utilize committed capacity
• Build strong internal relationships with the Business Development team
• Utilize industry knowledge to resolve issues efficiently and independently

Qualifications

• 2+ years in a Carrier Sales or Brokering role is required
• We're looking for personable, hard-working individuals who aren't afraid to go above and beyond each and every day for themselves and Arrive
• Resourcefulness is key! We are solving complex issues each and every day at Arrive. We need team players who are curious, ask questions and are solutions-oriented
• A strong work ethic is essential. If you don't enjoy working hard and hustling through your day, this might not be a good match
• Building relationships and establishing rapport should come naturally to you. Successful brokers at Arrive will know the importance of establishing strong external AND internal relationships
• Our work culture is high energy! We need highly motivated individuals to help us reach our goals
• You should feel comfortable taking risks and making quick decisions! Our industry is fast-paced. Highly ambitious people thrive!

Benefits

• Comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage
• Matching 401(k) program
• Employee Resource Groups with learning opportunities
• Office wide engagement activities, team events, happy hours and more
• Casual dress code
• Work in the heart of downtown Chicago, IL
• LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options
• Free counseling sessions through our Employee Assistance Program
• Company paid holidays, paid vacation time and wellness days
• 100% paid parental leave
• Referral Program
• Relocation assistance for non-local candidates

Pay

The base salary for this position starts at $50,000, plus eligibility for uncapped commission following the successful completion of our training program. (Training will last 6 months on average, but can vary based on individual comprehension and achievement)