Senior BWRX-300 SRO Operations Training Instructor

About the role

Provides expertise in analyzing technical learning needs for a business or function, then designs and delivers training solutions. Interprets internal and simple external business issues and recommends best practices to improve products, processes, or services. Stays informed of industry trends that may influence their work.

Responsibilities

• Analyzes learning needs and designs technical training solutions for a business or function.
• Excludes leadership learning, which is handled by human resources.
• Includes trainers and coordinators whose primary task is to provide training content or arrange logistics for training programs.
• Requires deep specialized knowledge and/or extensive expertise within their discipline.
• May require strong business acumen and influence strategy within their domain, including resource control and policy formulation.
• Leads functional teams or projects with limited resource needs, risks, and/or complexity as applicable.
• Explains complex concepts and influences colleagues’ opinions on specific topics.
• Encourages others to consider issues from different perspectives.
• Impacts the team’s ability to meet service, quality, and timing objectives; tasks are subject to functional policy goals.
• Regularly advises functional and/or business leadership and supports decision-making on important matters.
• Exercises high discretion to achieve expected outcomes and manage complex tasks or problems affecting the function.
• Evaluates the quality of information provided and asks relevant questions of stakeholders.
• Solves problems with innovative solutions beyond established parameters and makes recommendations.
• Leverages internal and external resources outside their function to inform decisions.

Qualifications

• Outside the U.S.: Requires advanced functional experience and digital audio workstation proficiency. Equivalent to a master’s degree from an accredited university (or a bachelor’s with relevant experience).
• U.S.: Master’s degree from an accredited university (or high school diploma/GED with at least 6 years of relevant experience).

Desired Characteristics

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated analytical and problem-solving ability.
• Demonstrated ability to lead programs/projects.
• Ability to document, plan, launch, and execute programs.
• Established project management skills.