Senior Business Analyst (Remote- US)

About Us

First American's GO Title division provides global title and escrow production support across all channels within First American Title, including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people, fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years and recognized as a best place to work for women, diversity, and LGBTQ+ employees.

About the Role

The Strategic Analysis Group at First American is seeking a Sr. Business Analyst with relevant AI business analysis skills to contribute to the company's goals. This role thrives at the intersection of business strategy, process optimization, and technology enablement, partnering closely with business leaders, product, and technology teams to uncover opportunities, define requirements, and translate complex problems into actionable insights and solutions.

Responsibilities

• Partner and collaborate with internal and external customers (business leaders, technology leaders, SMEs, and other partners) to understand business problems, analysis needs, and support initiatives.
• Plan the analysis approach by understanding business context, goals, challenges, baseline metrics, and developing a stakeholder list.
• Conduct and document business and system discovery, including current state processes, capabilities, value streams, systems, and data using best practices.
• Identify user needs through primary and secondary research, gathering qualitative insights, feedback, and understanding change impacts via working sessions, workshops, or interviews.
• Analyze findings to identify gaps, change impacts, challenge assumptions, and uncover opportunities within people, process, and technology domains.
• Lead data analysis (market, financial, operations, organizational) and synthesize large volumes of data to identify trends, derive insights, validate hypotheses, and inform decisions.
• Share recommendations by developing high-quality executive presentations and readouts, backed by strong business cases and data, including actionable recommendations for measurable business outcomes.
• Support future state design by documenting business requirements and target state capabilities, processes, and features.
• Support implementation by leading business requirements elicitation, translating business needs into functional and non-functional requirements, mapping system and data definitions, and supporting testing to confirm alignment with business goals.
• Collaborate with project, research, product, and change management teams for project implementation.
• Create and maintain required artifacts (e.g., requirements documents, process maps, context diagrams, value stream maps, capability maps, findings, user stories) using industry best practices.
• Lead and manage multiple, concurrent deadline-driven projects, ensuring alignment, prioritization, and timely completion.
• Contribute to the Strategic Analysis Center of Excellence.
• Perform other tasks as identified by the management team to support business objectives.

Requirements

• 5+ years of relevant experience.
• Business Management or B.S. Degree or equivalent work experience.
• Demonstrated experience leading or supporting analysis within AI transformation projects and process optimization, including identifying AI opportunities, use cases, and exploratory efforts.
• Active user of AI tools beyond basic prompting, with experience developing or guiding solutions with real business impact (e.g., Cursor, Claude, ChatGPT, Co-pilot).
• Top-notch communication and advanced presentation skills for facilitating group discussions and presenting to stakeholders, including executives.
• 5+ years of business analysis and/or process improvement skills, with experience working directly with business users on research, discovery, or transformation projects.
• Comfortable with ambiguity, possessing strong analytical and problem-solving skills to analyze situations, break down work components, perform root cause analysis, and facilitate discussions with SMEs.
• Strong business lens with experience partnering with technology teams and IT practices.
• Advanced knowledge of MS Office tools like PowerPoint and Excel.
• Ability to learn quickly, synthesize high volumes of information and data.

Pay

Salary Range: $75,400.00 - $125,600.00 annually. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on job-related knowledge, skills, experience, business requirements, and geographic location.

Salary Range: $85,000.00 - $113,300.00 annually (specific to certain locations).

Benefits

First American offers a comprehensive benefits package based on eligibility, including:

• Medical, dental, and vision coverage.
• 401k retirement plan.
• Paid time off (PTO) and paid sick leave.
• Employee stock purchase plan.

We foster an authentic and inclusive workplace where employees are encouraged to bring their unique selves to work.