Senior Business Analyst (Remote- US)

About Us

First American's GO Title division provides global title and escrow production support across all channels within First American Title, including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. We are passionate about what we do and equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists.

About the Role

The Strategic Analysis Group at First American is looking for a Sr. Business Analyst with relevant A.I. business analysis skills to contribute toward the company's goals. This role thrives at the intersection of business strategy, process optimization, and technology enablement. The Sr. Business Analyst partners closely with business leaders, product, and technology teams to uncover opportunities, define clear requirements, and translate complex problems into actionable insights and solutions. The role supports discovery and implementation analysis efforts, collaborating with teams to inform and drive business and digital transformation initiatives within the FA-Title Group of Companies, including A.I. transformation projects.

Responsibilities

• Partners & Collaborates: Works directly with internal and external customers (business leaders, technology leaders, SMEs, and other partners) to understand business problems, analysis needs, and support initiatives.
• Plans Approach: Understands business context, goals, challenges, baseline metrics, and develops a stakeholder list and required analysis approach.
• Discovery: Conducts and documents business and system discovery, including current state processes, capabilities, value streams, systems, and data using best practices.
• Identifies User Needs: Conducts primary and secondary research to gather qualitative insights, feedback, and understand change impacts. Leads or participates in working sessions, workshops, or interviews to elicit and document business needs and requirements.
• Analysis: Analyzes findings to identify gaps, change impacts, challenges assumptions, and uncovers opportunities within people, process, and technology domains.
• Leads Data Analysis: Performs market, financial, operational, and organizational data analysis. Synthesizes large volumes of data to identify trends, derive insights, validate hypotheses, and inform decisions.
• Shares Recommendations: Synthesizes information to develop high-quality executive presentations and readouts. Shares insights backed by strong business cases and data, including recommendations (people, process, and technology) that drive measurable business outcomes.
• Future State Design: Supports the development of future state design by documenting business requirements and target state capabilities, processes, and features as needed.
• Supports Implementation: Leads business requirements elicitation and solution documentation, translates business needs into functional and non-functional requirements, maps system and data definitions, and supports testing to confirm alignment with business goals. Collaborates with Project, Research, Product, Change Management, and other teams for project implementation.
• Creates and Maintains Artifacts: Develops clear documentation and required artifacts (e.g., requirements documents, process maps, context diagrams, value stream maps, capability maps, findings, user stories) using industry best practices within Business Analysis and Business Architecture.
• Leads and manages multiple, concurrent deadline-driven projects, ensuring efforts are aligned, priorities considered, and timelines met.
• Contributes to the Strategic Analysis Center of Excellence.
• Leads other tasks as identified by the management team to support business objectives.

Requirements

• 5+ years of relevant experience.
• Business Management or B.S. Degree or equivalent work experience.
• Demonstrated experience and knowledge leading or supporting analysis within A.I. transformation projects and process optimization. The role will partner with operations to identify potential A.I. opportunities, use cases, and exploratory efforts.
• Active user of A.I. tools beyond basic prompting, with experience developing or guiding solutions with real business impact. Experience with Cursor, Claude, ChatGPT, Co-pilot, or other A.I.-powered productivity tools is a plus.
• Top-notch communicator with advanced presentation skills. Facilitates group discussions, analyzes, and presents information to stakeholders, including executives.
• 5+ years of Business Analysis and/or process improvement skills, with experience working directly with business users on Research & Discovery or transformation projects.
• Comfortable with ambiguity, possessing strong analytical and problem-solving skills to analyze situations, break down work components, formulate questions, complete root cause analysis, and facilitate discussions with SMEs.
• Strong business lens with experience partnering with technology teams and IT practices.
• Advanced knowledge of MS Office tools like PowerPoint and Excel.
• Ability to learn quickly and synthesize high volumes of information and data.

Pay

Salary Range: $85,000.00 - $113,300.00 annually. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on job-related knowledge, skills, experience, business requirements, and geographic location.

Benefits

• Comprehensive benefits package including medical, dental, and vision (based on eligibility).
• 401k retirement plan.
• Paid time off (PTO) and paid sick leave.
• Employee stock purchase plan.