Senior Brand Success Manager

About the role

Checkmate is a multichannel offers network loved by 100M+ shoppers and hundreds of leading brands. mate. is the AI growth teammate that turns customer intelligence into revenue, running six agents that resolve anonymous visitors, build performance‑priced offers, enrich social profiles, track LLM visibility, and replace leaked discount codes. Together they form a consumer product shoppers love and an AI growth engine brands depend on. As a Sr Brand Success Manager you will own brand relationships from onboarding through renewal and expansion, be the trusted partner who makes Mate and Checkmate deliver live fast revenue, and drive long‑term partnerships on a small, high‑ownership team.

Responsibilities

• Lead onboarding for new brands, from kickoff through go‑live
• Configure each brand's offers, channels, and audiences for their goals
• Set success metrics and a clear first‑30‑days plan with every brand
• Get brands to first revenue quickly and cleanly
• Own a book of brands as their main point of contact
• Run regular check‑ins, business reviews, and performance recaps
• Track account health, usage, and renewal timelines
• Get ahead of risk before it reaches a renewal
• Own renewals across your book
• Identify expansion opportunities and build the case with data
• Turn strong results into case studies and references
• Work with Rev Ops to translate performance into account actions
• Bring brand feedback to Product and Ops, and flag what matters
• Partner with Sales on clean handoffs and account planning
• Help standardize onboarding playbooks and account templates
• Improve CS workflows and reduce manual steps
• Contribute to repeatable processes as the team grows

Requirements

• You build trust fast, and people want to keep working with you
• You're energized by ownership and comfortable being the single point of accountability for an account
• You read the data, find the story in it, and turn it into a recommendation a brand will act on
• You stay organized and move fast when you're juggling a lot at once
• You're genuinely curious about ecommerce and what makes brands grow
• 4‑5+ years in customer success, account management, or partnerships in martech, ecommerce, or SaaS
• A track record of retaining and growing a book of business
• Comfort with performance data and the ability to turn metrics into a clear narrative – this is a data‑heavy role
• Sharp communication, whether you're running a business review or writing a follow‑up
• Bonus: you already know the DTC stack (Klaviyo, Attentive, Shopify) or have worked with DTC brands

Pay

• Competitive base salary + bonus package
• Equity in a fast‑growing, venture‑backed company

Benefits

• Competitive medical/dental/vision/other healthcare coverage
• 4 weeks PTO + health days