Senior Associate - ServiceNow

About the role

Role Overview: A Senior Associate in ServiceNow within the Advisory practice is responsible for leading ServiceNow implementations, guiding client workshops, managing on-shore and off-shore teams, evaluating platform performance, and ensuring development standards are met. This role involves translating complex client needs into technical solutions, customizing workflows using JavaScript, and delivering agile-based project components.

Responsibilities

• Lead planning and execution of ServiceNow projects across ITSM, ITOM, or IRM modules.
• Facilitate client workshops to identify requirements and recommend best practices.
• Manage cross-functional teams to deliver project milestones.
• Assess platform performance, troubleshoot issues, and recommend solutions.
• Review and ensure adherence to ServiceNow development standards.
• Provide progress reports and strategic advice to stakeholders.
• Uphold professional integrity and foster a respectful work environment.

Qualifications

• Minimum of three years managing enterprise systems, with extensive ServiceNow experience in ITSM, ITOM, or IRM.
• Bachelor’s degree or equivalent work experience.
• Proven experience leading ServiceNow implementations, holding relevant certifications such as CSA and others in IT Service Management or related areas.
• Authorized to work in the U.S. without sponsorship.

Skills

• Strong ability to customize workflows and develop using JavaScript.
• Experience leading agile project teams of varying sizes.