Senior Associate - ServiceNow

About the role

This role is for a Senior Associate, ServiceNow within the advisory practice, focusing on ServiceNow platform management and implementation.

Responsibilities

• Leading ITSM, ITOM, and IRM workstreams
• Guiding client workshops to translate complex needs into technical requirements
• Managing on-shore and off-shore teams using agile methodologies
• Evaluating platform performance
• Debugging issues
• Ensuring development standards
• Preparing reports for stakeholders to support decision‑making

Qualifications

• Minimum of three years managing large enterprise systems
• Extensive experience in ServiceNow, particularly in ITSM, ITOM, and IRM
• Bachelor's degree or equivalent work experience
• Certifications such as ServiceNow System Administration (CSA) and relevant modules (CIS‑ITSM, Discovery, Event Management)
• Travel may be required
• Must have authorization to work in the U.S. without sponsorship

Skills

• Workflows and UI scripting with JavaScript
• Team leadership
• Ability to work in a collaborative, agile environment