Senior AI Controls Solutions Engineer (Electrical Systems)

About the role

As an AI Controls Solutions Engineer, you'll play a critical role in operationalizing and scaling Phaidra's solutions for enterprise data center customers.

Responsibilities

• Work closely with the Technical Program Managers (TPMs) and Data Scientists (DSs) to use Phaidra's platform and tools to put AI into production.
• Create a model of the facility for ingestion by Phaidra's product lineup, working closely with the Data Science team to map tag data, review Insights logic, and assist in analyzing and triaging systems.
• Identify and define product requirements based on each customer's specifications and needs, collaborating with the Product team to ensure automated tools enable Phaidra to scale across thousands of customers.
• This role includes 25% travel.

Qualifications

• 10-15 years of work experience as a controls engineer, programmer, or equivalent.
• Expertise in Power Distribution Systems in Data Centers and general knowledge of the systems they power.
• Ability to operate as an Solutions Engineer independently.
• Understanding of applied physics for electrical systems.
• Experience designing, programming, or strong working knowledge of industrial and commercial control systems, on-premises, and cloud protocols.
• Understanding of power distribution systems and electrical power management systems.
• Ability to troubleshoot, triage, and analyze issues with control systems and equipment.
• Strong proficiency in working with data center operations teams and contributing to solving field operations related problems and challenges.
• Experience programming control systems with PLC, ladder logic, text, or block programming languages.
• Ability to analyze the performance and viability of engineered solutions.
• Passion for problem-solving and using scalable solutions to solve repeat problems.
• Ability to translate customer-stated and implied needs into coherent needs documentation for the software development team.
• Good educational background in one or more related disciplines pertinent to your area of expertise.
• Ability to read and write Python scripts to implement Insights and scrappy tooling.
• Ability to work independently to resolve onboarding or support tickets by coordinating with the right people or providing direct solutions.
• Excellent communication skills and ability to explain complex domain-specific concepts to non-domain experts and complex AI and ML-specific concepts to non-AI/ML-specific customers.
• Ability to own and manage large sections of documentation, fostering a culture of high standards in documentation and communication.
• Ability to understand customers well and drive a culture of pragmatic urgency and customer satisfaction.
• Ability to lead the deployment and support of multiple Solutions, perhaps in parallel.
• Ability to own project delivery within the team, work as an independent contributor, and rally other individuals on the team to accomplish substantial tasks that cannot be completed independently.
• Ability to mentor peers, delegate within the team, handle project stakeholders, build relationships with other departments within Phaidra, and collaborate with their manager on the roadmap, backlog, and work planning.

Preferred Skills & Experience

• Experience with rapidly prototyping new technologies and converting into commercially viable products.
• Experience building, owning, and operating your own codebases/services.
• Experience architecting services within cloud platforms.
• Experience applying AI and ML in controls applications.
• Experience with statistics, analytics, etc.
• Experience with domain-relevant optimization problems and solutions.
• Familiarity with markup languages like XML, JSON, or YAML.

Onboarding

• In your first 30 days, you will have a solid understanding of what Phaidra does and how we do it.
• You will meet with team members across Phaidra and start building relationships that will help you be successful at your job.
• You will become proficient at navigating the Solution team’s processes and software tools.
• By your first 60 days, you will introduce yourself to our customers, understand our customer onboarding process, dig into Mort, our project workflow tool, and build a toy system from scratch.
• By your first 90 days, you will participate in troubleshooting issues, participate in customer onboarding and new system creation, create and refine business processes, and attend site visits.

General Interview Process

• Meeting with People Operations team member (30 minutes)
• Meeting with Hiring Manager (60 minutes)
• Meeting with Data Science team member (30 minutes)
• Meeting with Technical Program Manager (30 minutes)
• Culture fit interview with Phaidra’s co-founders (30 minutes)

Base Salary

• US Residents:
• Tier 1 (Largest highest-cost metros): $140,000 - $192,500
• Tier 2 (Other major metros): $133,000 - $182,875
• Tier 3 (Mid-sized metro areas): $126,000 - $173,250
• Tier 4 (All other locations): $119,000 - $163,625

Benefits & Perks

• Fast-paced, team-oriented environment where your work directly shapes the company’s direction.
• We are a 100% remote company.
• Competitive compensation & meaningful equity.
• Outsized responsibilities & professional development.
• Training is foundational; functional, customer immersion, and development training.
• Medical, dental, and vision insurance (exact benefits vary by region).
• Unlimited paid time off, with a required minimum of 20 days per year.
• Paid parental leave (exact benefits vary by region).
• Flexible stipends to support your workspace, well-being, and continued professional development.
• Company MacBook.

On Being Remote

• We take a thoughtful and intentional approach to remote collaboration.
• We embrace proven best practices to foster an exceptional remote work environment.
• We prioritize asynchronous communication to support focus and flexibility across time zones.
• We value independence while staying closely connected through tools like Slack and video conferencing.
• We host weekly all-hands meetings to align and build strong relationships.
• We regularly host virtual team-building activities and social events to maintain a sense of camaraderie.

Equal Opportunity Employment

• Phaidra is an Equal Opportunity Employer; employment with Phaidra is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

E-Verify Notice

• Phaidra participates in E-Verify, an employment authorization database provided through the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA). As required by law, we will provide the SSA and, if necessary, the DHS, with information from each new employee’s Form I-9 to confirm work authorization for those residing in the United States.