Senior Acute Patient Access Services Rep

At Banner MD Anderson, patients experience customized, comprehensive and compassionate cancer care. We travel through the cancer journey with patients, supporting their unique medical and personal needs every step of the way. We believe patient care is most effective when it’s truly collaborative. Our evidence-based, multidisciplinary approach brings together physicians from all cancer specialties to provide highly coordinated and compassionate care.

About the role

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This role supports the MD Anderson Cancer Center in a hospital-based setting which includes Emergency Department, Inpatient, Obstetrics, Outpatient, and other areas. The Senior Acute Patient Access Services Representative provides mentoring, training, and ongoing guidance to the Patient Access team and functions as the primary resource/subject matter expert for workflow questions and concerns.

Responsibilities

• Verifies patient’s demographics and accurately inputs this information into the Electronic Health Record (EHR), including thorough documentation to maximize reimbursement and minimize denials/penalties from payor(s).
• Proficient with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, and imaging. This position may cover services 24/7.
• Demonstrates a thorough understanding of insurance guidelines for all services and proficiently verifies, reads, and understands insurance benefits.
• Creates a positive patient experience through interactions and effective communication.
• Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials.
• Consistently meets all registration-related key performance indicators as determined by management.
• Obtains federal/state compliance information, consents, and documentation required by the patient’s insurance plan(s), including a thorough understanding of hospital-based compliance forms required by CMS.
• Uses multiple computer applications proficiently.
• Discusses financial liability with patients and/or families, including collection in full of patient liability, assisting with Banner Line of Credit applications, setting up payment plans, and assisting with Banner Financial Assistance policy/application.
• Provides a variety of patient services and financial services tasks, which may include transporting patients, training new hires, recapping/posting daily deposits, or other assignments.
• Works independently under regular supervision, following structured work routines in a high-volume, fast-paced clinical environment requiring adaptability, critical thinking, and independent decision-making.
• Assists in overseeing workflow for the given shift and acts as a subject matter expert for PAS staff, disseminating education materials and updates.
• Assists with escalations as needed and models Banner behaviors and values for the team.
• Performs all functions according to established policies, procedures, regulatory, and accreditation requirements, as well as applicable professional standards.

Requirements

• High school diploma/GED is required.
• Must have customer service skills or knowledge of patient financial services, financial, collecting services, or insurance industry experience processes, typically acquired over three or more years of work experience.
• Ability to manage multiple tasks simultaneously with minimal supervision and work both independently and collaboratively in a team environment.
• Strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability.
• Employees working in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain it for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

• Associate’s degree in Business Management.
• CHAA certification.
• Previous patient access and/or cash collections experience.
• Work experience with Banner Health’s systems and processes.

Schedule

6:30 AM - 3:00 PM Monday - Friday, with some Saturdays required.

Location

Banner Boswell
13041 N Del Webb BLVD Suite 200
Sun City, AZ 85351

All Acute Patient Access Services New Hires are required to attend New Hire Orientation & PAS New Hire and Systems Training. Training is generally the first 2-3 weeks but can vary and runs Monday - Friday during standard business hours.