Patient Access Rep

About the role

We're seeking a dynamic and compassionate individual to join our team as a Patient Service Representative. Your role will be vital in ensuring smooth patient flow and enhancing the overall patient experience.

Responsibilities

• Greet patients and guests courteously via phone or in person
• Schedule appointments or complete admissions for patients
• Obtain and verify accurate patient identification and demographic data
• Perform point-of-service collections and manage patient registration
• Verify insurance using electronic methods, phone, or web applications
• Facilitate efficient and accurate financial transactions
• Balance cash drawer daily and prepare deposit slips
• Represent the organization professionally and improve patient satisfaction
• Support multiple functions across different patient and payer types

Requirements

• Minimum of 1 year of experience in a healthcare setting
• Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant (or other medical specialty-based certification) preferred
• Proficiency with Windows-style applications and healthcare-specific software
• Effective verbal and written communication skills
• Strong interpersonal skills and ability to handle high-stress situations
• Organizational and time management skills
• Excellent decision-making and analytical skills
• Ability to work collaboratively with other departments

Qualifications

• High school diploma or equivalent
• Associate’s degree preferred

Skills

• Computer skills for data entry and information retrieval
• Keyboard proficiency
• Interpersonal skills to represent the company professionally
• Technical knowledge of healthcare insurance benefits and payer guidelines
• Knowledge of Federal, State, and Local billing regulations

Benefits

At Ochsner Health, we offer a comprehensive benefits package designed to support your health and well-being. This includes:

• Health insurance
• Patient benefits
• Employee assistance programs
• Retirement plans
• Professional development opportunities

Pay

Competitive compensation based on experience and qualifications.

Schedule

Flexible schedule to accommodate your needs.

Company Overview

We've been serving communities since 1942, committed to providing exceptional care and education. Join us and be part of something bigger than yourself!