Patient Access Rep

About the role

Panorama Orthopedics & Spine Center is a leading musculoskeletal care network, partnering with United Musculoskeletal Partners (UMP) to provide high-quality spine care in Denver. The Patient Access Representative plays a crucial role in ensuring smooth patient interactions and administrative tasks.

Responsibilities

• Provide excellent customer service to internal and external customers through prompt response and courteous communication within 24 hours of the request.
• Verify all insurances as necessary to ensure accurate eligibility for coverage of treatment.
• Effectively collect patient co-pays for their visit or collect patient balance as needed.
• Maintain departmental goals and productivity parameters as set forth by the Manager.
• Absorb and assist team members as needed.
• Other duties as assigned.

Requirements

• High School Diploma or GED required.
• Two years of medical office or customer service experience preferred.
• Excellent computer/10-key skills.
• Knowledge with Word and Excel systems.
• Excellent interpersonal communication skills and customer service skills.
• Ability to maintain quality control standards.
• Ability to meet deadlines.
• Knowledge of EHR system is a plus.

Benefits

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount.
• Dental & Vision Insurance.
• 401(k) with Annual Employer Contributions.
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more.
• Employee Assistance Program (EAP): Employer-paid support for life’s challenges.
• Generous Paid Time Off: Up to 4 weeks of PTO starting out. (Increases with tenure)
• 7 paid holidays + 2 floating holidays.

Pay

• $17.50-$21/hour.

Schedule

• Full-time position.