Patient Access Rep

About the role

We are seeking a Patient Service Representative to join our team. This role greets patients and guests in a courteous manner, initiates scheduling, and completes the check-in process/admission for patients. You will also verify accurate identification and demographical data, assist with point-of-service collections, and improve patient satisfaction.

Responsibilities

• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Gather and input patient/guarantor demographic and financial information.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis of each case and inform patients of financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process at the end of each shift.
• Demonstrate respect and cooperation in all staff relationships and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapt behavior to the specific patient population, including respecting privacy, adapting explanations of services or procedures, requesting permissions, and using appropriate communication styles.
• Other related duties as required.

Requirements

• Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment.
• Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.

Qualifications

• High school diploma or equivalent.
• Associate’s Degree preferred.

Skills

• Computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Proficiency with Windows-style applications, various software packages specific to role, and keyboard.
• Strong interpersonal skills.
• Clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes, and current knowledge of Federal, State and Local billing regulations.
• Skills to effectively present information and respond to questions from patients and customers.
• Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism.
• Good organizational, time management, and conflict resolution skills.
• Excellent decision making skills; good analytical skills with a strong attention to detail are necessary.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Benefits

At Ochsner, we offer competitive compensation and a comprehensive benefits package including health, dental, vision, retirement plans, paid time off, and more. Join us and make a difference!

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate your needs.