Patient Access Representative

About the Role

This position handles registration, scheduling, order entry, and reception across various admitting sites, facilitating healthcare access and ensuring accurate data collection from patients, families, and providers.

Responsibilities

• Gather and verify demographic, clinical, insurance, and financial information.
• Ensure insurance eligibility, obtain authorizations, and determine patient financial obligations.
• Accurately enter charges and documentation, explain forms, and collect signatures.
• Assist in scheduling and departmental tasks, supporting smooth admission processes.
• Identify patient financial needs, referring to assistance programs when appropriate.
• Maintain confidentiality and comply with HIPAA and accreditation standards.
• Resolve registration issues following established guidelines, escalating problems as needed.

Requirements

• High School Diploma or GED preferred; minimum six months of related experience.
• Strong communication, diplomacy, and customer service skills.
• Knowledge of healthcare insurance, billing, and governmental programs.
• Proficiency in computer applications, order entry, and multitasking in fast-paced environments.
• Ability to adapt to different sites and handle stressful situations professionally.

Note: This role does not involve direct patient care.