Patient Access Representative

About the role

The Patient Access Representative position at Houston Methodist is responsible for performing multiple patient access functions on a daily basis, including scheduling, insurance verification, and registration. This role serves as the primary point of contact for resolving questions and issues related to the department.

Responsibilities

• Schedules, verifies insurance, and registers patients.
• Communicates with patients, physicians, family members, and insurance providers to resolve routine matters.
• Contributes to patient flow by providing timely and accurate information.
• Generates reports and assists with departmental correspondence.
• Ensures patient information is communicated appropriately while adhering to confidentiality and HIPAA regulations.
• Accurately records and updates patient and operational data into various database systems.
• Manages time effectively, minimizing overtime and setting priorities.
• Improves job functions by offering suggestions to streamline processes and enhance patient flow and service.

Qualifications

• High School diploma or equivalent.
• Three years of experience in a healthcare environment, including registration, scheduling, insurance verification, and/or business office.
• Demonstrated proficiency in speaking, reading, and writing English.
• Ability to communicate effectively with patients, physicians, and staff.
• Knowledge of medical terminology and diagnosis/procedure codes.
• Basic computer skills and proficiency in navigating multiple software programs.
• Excellent customer service and professional communication skills.

Skills and Abilities

• Proficiency in speaking, reading, and writing English.
• Effective communication with patients, physicians, and staff.
• Problem-solving and multi-tasking abilities.
• Ability to handle detail work accurately and rapidly.

Benefits

No specific benefits are mentioned in the job posting.

Pay

The pay details are not specified in the job posting.

Schedule

The shift is listed as Day and the job type as Full Time.