Patient Access Representative

About the role

Saratoga Hospital is part of the Albany Med Health System, offering high-quality, compassionate care with a focus on community health.

Responsibilities

• Greeting Patients: Welcomes patients and accurately enters their information to applicable system. Verifies the patient's identification. Uses proper identification and greeting when answering phone calls. Triage calls and messages, and route to appropriate person/department as necessary.
• Customer Service: Collects all patient demographics in an accurate and efficient manner. Obtains all signatures on appropriate paperwork. Ensures a valid order is in the system. Orders additional testing if needed (labs and/or imaging).
• Insurance Verification: Obtains insurance information and scans card(s) into system. Verifies insurance is up to date and accurate. Check Medical Necessity. Diagnosis Coding and abstracting when needed by department.
• Collection: Collects patient copays and enters payments directly into the system. Completes patient estimates when needed.
• Scheduling: Schedules medical office appointments and/or basic diagnostic testing when needed.

Requirements

A high school diploma or GED equivalency, or an associate's degree in lieu of experience, along with 3 years of customer service experience.

Qualifications

N/A

Skills

N/A

Benefits

Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide.

Pay

$18.54-27.40/hour based on verified education and experience

Schedule

8:00 am - 4:30 pm

Department

Surgical Home

Contact

To learn more about Saratoga Hospital and apply, click the 'apply' button to submit your resume and complete our online application.