Patient Access Rep
Position Details
The Patient Access Representative facilitates all components of the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre-certification, and financial clearance. This position requires an exceptional attention to detail and knowledge of insurance carriers, Medicare guidelines, and federal/state/accreditation agencies.
Experience And Education Requirements
- 1-3 years clerical experience and customer service experience preferred.
- Experience with medical terminology and insurance plans preferred.
- High School diploma required; some college helpful.
Minimum Skills, Knowledge And Ability Requirements
- Effective communication skills, both oral and written, and excellent telephone etiquette.
- Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies.
- Strong organizational skills and attention to detail.
- Ability to work under stress, meet deadlines, and perform daily assignments with high accuracy.
- Knowledgeable and experienced with various computer systems, including the ability to use a 10-key calculator and computer keyboard.
Physical Requirements
- Possesses the ability to push, pull, and/or lift 50 lbs on a regular basis.
- Requires prolonged standing and walking during each shift.
- Possesses the ability to grip, reach, bend, kneel, twist, and squat to perform duties.
Benefits
Mercy offers outstanding benefits, including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.