Patient Access Rep

About the role

We're seeking a dynamic and compassionate individual to join our team as a Patient Service Representative. Your role will be to greet patients and guests courteously, initiate scheduling, and ensure accurate patient information is maintained.

Responsibilities

• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Gather and input patient/guarantor demographic and financial information accurately.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis and inform patients of their financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process.
• Demonstrate respect and cooperation in all staff relationships, and resolve conflicts professionally.
• Adapt to different patient populations and maintain a professional demeanor.
• Other related duties as required.

Requirements

• Minimum of 1 year of experience in a healthcare setting, preferably in a customer service role.
• High school diploma or equivalent preferred.
• Computer skills and dexterity required for data entry and information retrieval.
• Effective verbal and written communication skills.
• Proficiency with Windows-style applications and software specific to the role.
• Strong interpersonal skills and the ability to solve practical problems under pressure.
• Excellent decision-making skills and attention to detail.
• Ability to work collaboratively with other departments.
• Knowledge of healthcare insurance benefits, referral and authorization processes, and compliance with federal, state, and local billing regulations.

Qualifications

• Must have certification in Healthcare Access Manager (CHAM), Healthcare Access Associate (CHAA), or Medical Assistant (or other medical specialty-based certification).
• Good organizational, time management, and conflict resolution skills.
• Ability to adapt to a fast-paced environment and handle high-stress situations.

Skills

• Effective verbal and written communication skills.
• Proficiency with Windows-style applications and software specific to the role.
• Strong interpersonal skills.
• Ability to solve practical problems and respond to questions from patients and customers.
• Technical knowledge of healthcare insurance benefits and payer guidelines.
• Current knowledge of Federal, State, and Local billing regulations.

Benefits

At Ochsner Health, we offer a comprehensive benefits package designed to support your health and well-being. This includes:

• Health insurance coverage
• Patient assistance programs
• Employee wellness programs
• Flexible spending accounts
• Retirement savings plans
• Professional development opportunities

Pay

Competitive compensation based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate patient needs.