Patient Access Rep

About the role

The Patient Access Representative provides excellent customer service by managing patient interactions, paperwork, and financial transactions at the time of service.

Responsibilities

• Greet, welcome, and expedite patients during check-in, keeping staff and patients informed of any delays.
• Instruct new patients on completing consent-to-treat forms, explain insurance benefits and MRI patient information forms (if applicable), and correct patient account details as needed.
• Scan all new or updated patient information into the computer, including photo ID, insurance cards, referrals, patient paperwork, and payment logs.
• Verify rehabilitation benefits and document them on paper and in the computer system.
• Explain financial requirements to patients and collect time-of-service deductibles, co-pays, co-insurance, and any outstanding balances for rehabilitation or MRI services (if applicable).
• Communicate with workers' compensation for authorization of rehabilitation visits and document the details on paper and in the computer system.
• Enter charge details for each patient per billing guidelines for workers' compensation and motor vehicle accident (MVA) patients.
• Schedule new and follow-up patient appointments with the appropriate rehabilitation clinician.
• Communicate with patients in the lobby if the clinician or MRI (if applicable) is running behind schedule.
• Follow up with patients who no-show and notify adjusters of any no-shows by workers' compensation patients.
• Reconcile change drawer/petty cash.
• Maintain a clean and organized front desk and lobby; assist with back-office duties such as cleaning, laundry, and organization as needed.
• Perform other duties as assigned.