Patient Access Rep

About the role

As a Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, including the Emergency Department, main registration, and admitting. You will gather, verify, and update demographic, insurance, and account information in multiple systems; identify and escalate discrepancies; support workflow during high-volume periods; and work with the care team, patients, and families to support a positive experience while ensuring accuracy, strong customer service, and accountability for relationship‑based care, mission and values, and privacy and regulatory requirements.

Responsibilities

• Perform patient registration and admitting across assigned access points (Emergency Department, main registration, admitting).
• Gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation.
• Identify and escalate discrepancies or complex scenarios.
• Support workflow during high‑volume periods.
• Work with the care team, patients, and families to support a positive experience.
• Ensure accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows per organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escalate complex or non‑standard issues.
• Provide patient‑facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Requirements

• High School Graduate or GED
• One (1) year relevant experience in a healthcare/patient access setting (preferred)
• Knowledge of patient registration procedures and documentation
• Knowledge of health insurance payers
• Ability to perform real‑time insurance eligibility verifications

Pay

$18.96 - $26.78 /hour