Patient Access Rep

About the role

This job greets patients and guests in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check-in process/admission for patients; obtains and verifies accurate identification and demographical data for the patient’s permanent medical record which assist in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information.

Responsibilities

• Provides excellent customer service to all patients, guests, and family members.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensures all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Requirements

• Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment.
• Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.

Qualifications

• High school diploma or equivalent.
• Prioritize and manage multiple tasks simultaneously.
• Strong interpersonal skills.
• Proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong organizational, time management, and conflict resolution skills.
• Excellent decision making skills; good analytical skills with a strong attention to detail are necessary.
• Ability to work collaboratively with other departments.

Skills

• Computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Proficiency with healthcare insurance benefits, various payor guidelines on referral and authorization processes.
• Current knowledge of Federal, State and Local billing regulations.

Benefits

Details about benefits will be provided in a separate document upon request.

Pay

Details about pay will be provided in a separate document upon request.

Schedule

Details about schedule will be provided in a separate document upon request.