Patient Access Rep

About the role

Join a leading musculoskeletal care network through our partnership with United Musculoskeletal Partners (UMP), supporting All-Star Orthopedics, a premier orthopedic practice known for its commitment to clinical excellence and patient outcomes. All-Star Orthopedics is recognized for its advanced treatment options, multidisciplinary approach, and dedication to improving patients’ quality of life. As part of this team, you’ll work alongside top orthopedic specialists, physical therapists, and advanced practice providers in a supportive and forward-thinking practice. Help us bring exceptional orthopedic care to communities north of the Metroplex—where your expertise can truly make a difference.

Why Choose Us?

• Collaborative Environment: Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.
• Work-Life Balance: We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.
• Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your skills and dedication.
• Incredible Culture: Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.

Responsibilities

• Greet all visitors to the facility.
• Scan patient IDs and insurance cards.
• Ensure all new patient paperwork is completed, signed, and dated.
• Collect appropriate co-pay and/or deposits, collect past due balances, balance daily entries, and run reports.
• Answer telephones, triage calls, and schedule appointments.
• Check patients in for clinical encounters.
• Scan paperwork, insurance cards, and photo ID.
• Collect co-pay, co-insurance, and/or deductibles and past due balances.
• Enter charges and balance daily, providing reports to the Office Manager.
• Audit assigned superbills daily for following days' appointments (insurance verification, co-pay or co-insurance, deductible and/or out-of-pocket remaining, current paperwork on file).
• Interpret appointment requests and schedule patient appointments based on clinic policies and physician preferences.
• Identify any problems with making the appointment and advise the Office Manager, Chief Operating Officer, or appropriate clinical staff.
• Relay relevant information to appropriate internal staff when adding or changing an appointment.
• Answer questions regarding patient appointments as requested.
• Safeguard patient information and ensure all information remains confidential.
• Participate in office meetings and educational activities.
• Maintain work area in a neat and orderly manner.
• Other duties as assigned by the Office Manager, Chief Operating Officer, or Physicians.

Requirements

• High School Diploma or GED.
• Graduate of accredited program in medical administration and/or college, business, or technical school preferred.
• Billing/coding experience preferred.
• Minimum of six months experience in an outpatient clinic preferred.
• Ability to read, understand, and master policies and regulations.
• Ability to use patient management systems and computer software (e.g., patient appointment system, electronic medical record system, email, etc.).
• Ability to interact and communicate well with patients, staff, and vendors.

Benefits

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount.
• Dental & Vision Insurance.
• 401(k) with annual employer contributions.
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more.
• Employee Assistance Program (EAP): Employer-paid support for life’s challenges.
• Generous Paid Time Off:
  • Up to 2 weeks of PTO starting out (increases with tenure).
  • 7 paid holidays + 2 floating holidays.