Patient Access Rep

About the role

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion, and perform all duties in a manner consistent with our mission, values, and Mercy Service Standards. This role facilitates all components of the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre-certification, and financial clearance, including pre-visit collection. The Patient Access Representative ensures the most accurate patient data is obtained and populated into the patient record.

This co-worker must have exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines, as well as federal, state, and accreditation agencies.

Responsibilities

• Serve as the first point of contact for patients, delivering high standards of customer service and compassion.
• Facilitate patient scheduling, registration, benefit verification, pre-certification, and financial clearance.
• Ensure accurate collection and entry of patient data into the patient record.
• Maintain up-to-date knowledge of insurance carriers, Medicare guidelines, and regulatory requirements.

Requirements

• 1-3 years of clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Skills

• Ability to communicate effectively both orally and in writing, with excellent telephone etiquette.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines, and perform daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computer systems; ability to use a 10-key calculator and computer keyboard.

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs on a regular basis.
• Prolonged standing and walking during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Schedule

• Full-Time (40 hours per week)
• Part-Time (24 hours per week)
• Varied/rotating shifts, including weekdays, weekends, and holidays.

Pay

Starting rates begin at $15.04/hr with additional shift differentials. Rates are based on a thorough review of your relevant work experience.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Location

Mercy Hospital Southeast
1701 Lacey Street
Cape Girardeau, MO 63701

Why Mercy?

From day one, Mercy offers a supportive and collaborative environment where your voice matters. Join a team that values innovation, technology, and compassion as we shape the future of healthcare. As Mercy grows, you’ll grow with us.