Patient Access Rep

We need to output HTML fragment with sections only if real content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate, EEO, legal, application instructions, etc. Must preserve substantive info: description, responsibilities, requirements, qualifications, skills, benefits, pay, schedule if present. Let's parse the posting. Content: - Intro paragraph: "Exceptional care starts with exceptional people..." etc. That's prose. - Then description of job: "This job greets patients and guest..." etc. That's prose. - Then "To perform this job successfully..." paragraph about essential duties. - Then "The requirements listed below are representative..." paragraph. - Then "Reasonable accommodations may be made..." paragraph. - Then "This job description is a summary..." paragraph. - Then "Education Required – High school diploma or equivalent Preferred – Associate’s Degree" - "Work Experience Required – Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction." - "Certifications Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)" - "Knowledge Skills And Abilities (KSAs) Must have computer skills and dexterity required for data entry and retrieval of information.Effective verbal and written communication skills and the ability to present information clearly and professionally.Must be proficient with Windows-style applications, various software packages specific to role and keyboard.Strong interpersonal skills.Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations.Skills to effectively present information and respond to questions from patients and customers, with proficiency.Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism.Good organizational, time management, and conflict resolution skills.Excellent decision making skills; good analytical skills with a strong attention to detail are necessary.Ability to work collaboratively with other departments.Ability to exercise sound judgment in handling/escalating difficult situations." - Then "Job Duties" list: bullet points? Actually they are sentences separated by periods. We need to treat as list items. List: - Provide excellent customer service to all patients, guests, and family members. - Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process. Ensures all required forms are completed and other paperwork/documents are gathered and accurate. - Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due. - Performs financial analysis of each case and informs patient of financial responsibility - Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift. - Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts. - Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. - Other related duties as required. - The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. - Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. - This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. Then after that: "Physical and Environmental Demands" section with details. That's substantive; we could include as a section maybe "Physical Demands" but not in allowed headings list? Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map content to these. We need to decide which sections to include. We have: - About the role: could be introductory paragraph(s) describing the role, mission, etc. - Responsibilities: job duties list. - Requirements: education, experience, certifications. - Qualifications: maybe KSAs (knowledge, skills, abilities) could be Skills section. - Skills: could be KSAs. - Benefits, Pay, Schedule: not present (no mention). So we should not include those sections. We must not include headings with filler like "not specified". So we omit Benefits, Pay, Schedule. We need to preserve all substantive info. So we need to include sections: About the role, Responsibilities, Requirements, Qualifications (or Skills). The KSAs could be Skills. The Requirements could include education, experience, certifications. Qualifications could be maybe same as Requirements? But we can separate: Requirements = education, experience, certifications. Qualifications = KSAs (knowledge, skills, abilities). Or we could combine. The instruction: "Prefer a few substantive sections over many thin ones." So maybe we combine Requirements and Qualifications into one? But we have distinct content: education/experience/certifications vs KSAs. Could make two sections: Requirements and Skills. That seems fine. We need to use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must not repeat job title as heading. No Job ID. We must remove boilerplate: EEO, legal, application instructions, accommodation contact, etc. Also remove "Physical and Environmental Demands"? That is substantive but not in allowed headings. Could we include it under a heading like "About the role"? Not really. The instruction says we should only include sections when posting has real, specific content for it, using the allowed headings list. It does not forbid adding other headings, but says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings; we could also use other headings but likely they expect only those. Safer to stick to those headings. Physical demands could be placed under "About the role" as prose? But it's a specific section; maybe we can include it as a paragraph under About the role. However, the instruction: "Prefer a few substantive sections over many thin ones." So we could merge physical demands into About the role or Responsibilities? Probably About the role. But we must preserve ALL substantive information. If we put physical demands under About the role, it's still preserved. That's okay. Similarly, the compliance paragraph could go under About the role or Responsibilities. We need to ensure we don't miss any substantive info. Let's extract all substantive paragraphs: Intro: "Exceptional care starts with exceptional people. For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way." Job description: "This job greets patients and guest in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check-in process/admission for patients; obtains and verifies accurate identification and demographical data for the patient’s permanent medical record which assist in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information. Responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction through consistently representing the company professionally and cross trained to support multiple functions across all patient and payer types." Essential duties paragraph: "To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion." Education/Experience/Certifications block: "Education Required – High school diploma or equivalent Preferred – Associate’s Degree Work Experience Required – Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction. Certifications Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)" KSAs block: "Knowledge Skills And Abilities (KSAs) Must have computer skills and dexterity required for data entry and retrieval of information.Effective verbal and written communication skills and the ability to present information clearly and professionally.Must be proficient with Windows-style applications, various software packages specific to role and keyboard.Strong interpersonal skills.Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations.Skills to effectively present information and respond to questions from patients and customers, with proficiency.Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism.Good organizational, time management, and conflict resolution skills.Excellent decision making skills; good analytical skills with a strong attention to detail are necessary.Ability to work collaboratively with other departments.Ability to exercise sound judgment in handling/escalating difficult situations." Job Duties list (we have many sentences). We'll turn each into

  . After that: "The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns." Physical and Environmental Demands block: we need to preserve. Let's extract that block: "Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous