Security Technical Writer

About the Company

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. With over 25 years of experience, Milestone supports category-defining enterprise clients and specializes in solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone’s culture is built on collaboration, inclusivity, and empowerment, enabling employees to reach their full potential. The company leverages best practices and a vast knowledge base to deliver both short-term and long-term value to clients, applying continuous service improvement and Intelligent Automation to accelerate IT transformation. With more than 3,000 employees serving over 200 companies worldwide, Milestone is revolutionizing the way IT is deployed through a people-first approach and key technology partnerships.

Responsibilities

• Write, edit, and maintain comprehensive physical security documentation, including enterprise-level policies, standards, detailed SOPs, and field-ready guides.
• Develop highly practical user guides, quick-reference materials, training artifacts, and job aids to support security and process integrity.
• Ensure all newly generated and updated content strictly aligns with established documentation architecture, corporate branding parameters, and style guidelines.
• Translate intricate technical specifications, system mechanics, and compliance requirements into clear, structured, and accessible language tailored for diverse audiences, including field personnel.
• Structure foundational documentation explicitly to drive consistent behaviors, compliance, and uniform operational execution across all global organization environments.
• Partner logistically with cross-functional Subject Matter Experts (SMEs) across Physical Security to gather content, map workflows, and validate documentation accuracy.
• Perform rigorous editorial and quality reviews of documentation created by other program contributors to ensure precision, clarity, and consistency with established standards.
• Optimize content architecture for maximum searchability, user retention, and ease of navigation across diverse stakeholder audiences.
• Support ongoing audit readiness initiatives through active document validation, content gap remediation, and structured artifact standardization.
• Coordinate seamlessly with the Security Governance Project Manager to execute drafting priorities, track progress, and meet established intake queue deadlines.
• Support the administration of the controlled documentation repository, including strict version control, revision history, and audit traceability for all active and archived assets.
• Facilitate formal documentation review cycles, systematically incorporating stakeholder and reviewer feedback to prepare finalized copies for leadership approval.

Requirements

• 3–5 years of professional technical writing or technical editing experience, specifically within corporate security, compliance, technology, or highly regulated enterprise environments.
• Proven capability to analyze technical controls, security data, or complex workflows and translate them into clear, actionable, and user-friendly documentation for diverse audiences.
• Experience working successfully within a managed service, consulting, or staff augmentation model.
• Demonstrated proficiency in applying formal documentation standards and industry style guides.
• Proven track record of partnering with both technical and non-technical Subject Matter Experts (SMEs) to extract operational details and validate documentation accuracy.
• Solid familiarity with enterprise content management systems, repository governance tools, and collaboration platforms, including Google Workspace, Confluence, SharePoint, and AODocs.
• Bachelor’s degree in Technical Communication, English, Journalism, Information Management, or a related field, or equivalent practical experience.

Preferred Qualifications

• Foundational familiarity with enterprise security governance concepts, internal control frameworks, or industry standards terminology, including operational exposure to ASIS, ISO 27001, NIST CSF, or SOC 2.
• Experience performing structured editorial peer reviews, gap analyses, and quality control checks on documentation created by external program contributors.
• Background in creating structural document templates, training aids, and quick-reference job materials from scratch to drive process integrity.

Pay

The estimated pay range for this position is USD $75,000/Yr. - USD $85,000/Yr. This is an exempt role. Exact compensation will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.