Security Technical Writer

About the Company

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. With over 25 years of experience, Milestone supports category-defining enterprise clients and specializes in solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone’s culture is built on collaboration, inclusivity, and employee empowerment, fostering an environment where professionals can reach their full potential. The company leverages best practices and a robust service delivery framework to provide both short-term and long-term value to clients, driving continuous improvement and transformational benefits through Intelligent Automation. With more than 3,000 employees serving over 200 companies worldwide, Milestone is revolutionizing IT deployment through a people-first approach and key technology partnerships.

Responsibilities

• Draft, edit, and maintain comprehensive physical security documentation, including enterprise-level policies, standards, detailed SOPs, and field-ready guides.
• Develop practical user guides, quick-reference materials, training artifacts, and job aids to support security and process integrity.
• Ensure all documentation aligns with established architecture, corporate branding, and style guidelines.
• Translate intricate technical specifications, system mechanics, and compliance requirements into clear, structured, and accessible language for diverse audiences, including field personnel.
• Structure documentation to drive consistent behaviors, compliance, and uniform operational execution across global environments.
• Partner with cross-functional Subject Matter Experts (SMEs) in Physical Security to gather content, map workflows, and validate documentation accuracy.
• Perform rigorous editorial and quality reviews of documentation to ensure precision, clarity, and consistency with established standards.
• Optimize content architecture for searchability, user retention, and ease of navigation across diverse stakeholder audiences.
• Support audit readiness through document validation, content gap remediation, and artifact standardization.
• Coordinate with the Security Governance Project Manager to execute drafting priorities, track progress, and meet intake queue deadlines.
• Administer the controlled documentation repository, including version control, revision history, and audit traceability for all active and archived assets.
• Facilitate formal documentation review cycles, incorporating stakeholder feedback to prepare finalized copies for leadership approval.

Requirements

• 3–5 years of professional technical writing or technical editing experience within corporate security, compliance, technology, or highly regulated enterprise environments.
• Proven ability to analyze technical controls, security data, or complex workflows and translate them into clear, actionable, and user-friendly documentation.
• Experience working within a managed service, consulting, or staff augmentation model.
• Demonstrated proficiency in applying formal documentation standards and industry style guides.
• Track record of partnering with technical and non-technical SMEs to extract operational details and validate documentation accuracy.
• Familiarity with enterprise content management systems, repository governance tools, and collaboration platforms (e.g., Google Workspace, Confluence, SharePoint, AODocs).
• Bachelor’s degree in Technical Communication, English, Journalism, Information Management, or a related field, or equivalent practical experience.

Preferred Qualifications

• Foundational familiarity with enterprise security governance concepts, internal control frameworks, or industry standards (e.g., ASIS, ISO 27001, NIST CSF, SOC 2).
• Experience performing structured editorial peer reviews, gap analyses, and quality control checks on documentation.
• Background in creating structural document templates, training aids, and quick-reference job materials from scratch to drive process integrity.

Location & Remote Flexibility

This is a 100% nationwide remote position. Qualified candidates located anywhere within the United States are encouraged to apply.

Pay

Estimated pay range for this position is USD $70,000/Yr. – USD $80,000/Yr. This is an exempt role. Exact compensation will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.