Security Project Technician

About the role

Convergint is seeking a full-time Security Project Technician who is passionate about providing world-class service and committed to growth and accountability. This position involves installing, programming, system start-up/check-out, certifying, and customer training on various projects, ranging from small to large in complexity.

Responsibilities

• Install, program, test, repair, and service a variety of non-routine systems and equipment, including security, fire alarm & life safety, and building automation.
• Provide technical support and training to customers, ensuring high levels of customer satisfaction.
• Read blueprints, schematics, manuals, and interpret manuals, wiring diagrams, and repair equipment using knowledge of electronics and standard test instruments and hand tools.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write non-routine programs for systems.
• Act as a "customer's best service provider" at all times, ensuring Convergint Technologies is the preferred service provider.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, and product improvements.
• Execute most technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate to appropriate parties, and assist in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Work closely with the Project Manager and/or Operations Manager, assisting in overall project coordination and recommending quality of work and potential changes in scope.
• Mentor less experienced staff and supervise workers in testing, tuning, and adjusting equipment to achieve optimal operating performance.
• Handle multiple projects simultaneously, manage time effectively, and handle unexpected situations with ease.

Requirements

• Exceptional customer focus and ability to work under pressure.
• Solid technical skills and experience in fire alarm systems and/or electronic security systems.
• Proven ability to troubleshoot problems and find solutions.
• Self-starter with strong interpersonal and communication skills.
• Solid mechanical and electrical aptitude, including the ability to read blueprints and drawings and perform calculations.
• Advanced computer skills, including proficiency in MS Office applications and other relevant software.
• Valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis, with minimal overnight travel.

Qualifications

• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years relevant experience.
• Preferred Experience: Relevant field service certifications.
• Product-specific certifications, Industry-specific certifications, and/or licenses, Software House, Lenel, Genetec, Avigilon, AMAG, Milestone, ONSSI, AXIS.